Service Deli Assistant Manager - richmond

Assistant Service Deli Manager

Lee's Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve. As an Assistant Service Deli Manager, you will assist with overseeing the daily operations of the deli department, ensuring exceptional customer service, high-quality food preparation, and smooth workflow. You will help lead a team, assist with managing staff schedules, training, and performance, while helping in the efforts of maintaining inventory control and ensuring product quality and freshness. Your focus on food safety, cleanliness, and compliance with health regulations will be key to maintaining a top-tier service deli. Your strong leadership, organizational skills, and commitment to customer satisfaction will drive the department's success and enhance the overall shopping experience for customers.

Primary Position Duties:

• Assist with the training, scheduling, and supervision of the deli staff, ensuring they provide excellent customer service and maintain high standards in food preparation and presentation.
• Monitor inventory levels, place orders, and ensure that stock is rotated and properly stored to minimize waste and maximize freshness.
• Oversee and actively contribute toward food preparation to ensure it meets the company's standards for taste, presentation, and food safety.
• Address customer inquiries, resolve complaints, and ensure customers are satisfied with their deli experience, maintaining a high level of service at all times.
• Ensure all deli operations adhere to local, state, and federal health and safety regulations, including food handling, sanitation, and cleanliness.
• Monitor department performance, manage costs, and work within budget to maximize profitability while ensuring high-quality products.
• Drive sales through product promotions, special offers, and by recommending popular or seasonal items to customers, increasing overall deli department revenue.

Guest Service:

• Greet and assist guests in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries.
• Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Provides excellent guest service by acknowledging guests promptly and taking their orders accurately. Prepares and processes the guest's orders promptly and finalizes their purchase in a friendly manner.
• Remain open to feedback from guests, leadership, and team members to consistently deliver an exceptional shopping and working experience for all guests and team members.
• Displays excellent problem solving skills and prides themselves on finding the best resolution that exemplifies the "Lee's Way- doing what's best for our team, our guests, and our company".
• Be familiar with, and assist customers with use of, Lee's Marketplace website.

Product Handling:

• Stock shelves and maintain displays according to store standards.
• Ensure product freshness by watching for quality in production, rotating stock and checking expiration dates.
• Unloading deliveries and organizing stock rooms as needed. Checking all incoming items for quality and expiration dates.
• Ensure that all perishable items are stored at the correct temperature and dry ingredients are stored in a cool, dry place to prevent spoilage.
• Maintain an accurate inventory of deli supplies and ingredients. Use a first-in, first-out (FIFO) system to reduce waste and ensure older ingredients are used first.
• Ensure that all recipes are followed accurately to maintain product consistency and quality.
• Ensure that deli goods are packaged appropriately to maintain freshness and comply with food safety regulations. This includes using proper containers or wrapping materials to prevent contamination.
• Ensure that items are correctly labeled with pricing, ingredients, allergen information, and expiration dates.
• Oversee the display of deli goods in the store, ensuring products are neatly arranged and rotated regularly for maximum freshness and appeal.
• Minimize product waste by tracking production quantities against sales. Adjust production amounts based on demand to avoid excess unsold goods.
• Ensure that any waste is disposed of properly or recycled according to store policies.

Cleanliness and Safety:

• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Ensure that all products are stored at the proper temperatures to prevent spoilage.
• Oversee hygiene practices for all deli staff, including regular hand washing, use of gloves, and proper sanitation of equipment.
• Ensure that products containing common allergens (e.g., nuts, dairy, gluten) are handled and labeled appropriately to avoid cross-contamination.
• Report any safety hazards or equipment issues to Store Director.
• Responsible for accident reporting for team members as well as guest accidents in a timely manner.
• Adhere to all food safety and sanitation regulations.
• Contributes towards the cleaning responsibilities in the department.

Department Financial Management:

• Assist in tracking daily, weekly, and monthly sales to ensure targets are met and identify areas for improvement.
• Implement strategies to minimize product loss through proper rotation, handling, and accurate inventory management.
• Help to create efficient schedules that align with sales forecasts and labor budgets, ensuring productivity without overspending.
• Conduct regular inventory counts and maintain accurate records to control costs and avoid overstocking or shortages.
• Ensure products are priced correctly to maintain profitability while staying competitive and in alignment with company pricing strategies.
• Order Deli products strategically to meet demand and prevent excess inventory, while working with vendors to ensure cost-effective purchasing.
• Review department financial statements, such as profit and loss reports, to assess performance and assist in making informed decisions.
• Contribute to annual department budget planning and help manage expenses throughout the year.
• Monitor and reconcile department sales, shrink, and waste reports regularly.
• Approve and oversee markdowns, discounts, and department promotions with approval from Deli Manager.
• Assist with reconciling discrepancies in inventory or pricing as needed.
• Train staff on proper weighing, pricing, and labeling procedures to maintain accuracy.

Cash Handling:

• Operate cash registers and handle transactions accurately.
• Follow store policies on returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.

Team Collaboration:

• Work cooperatively with team members to achieve store goals.
• Encourage all team members to reach the highest level of teamwork and guest service at all times. Communicate and support the Lee's Marketplace Mission statement and Core Values.
• Participate in team meetings and training sessions.
• Assist other departments as needed.
• Work in a fast-paced, sometimes crowded, production environment with tact and patience.
• Work with team to ensure products are sold well before their expiration date.
• Attends departmental, store, and company meetings as required; contributes to profits and revenues and meets productivity standards.
• Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed.
• Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.
• Maintain good order and productivity through appropriate coaching and proper documentation of these procedures. Maintain consistency with coaching procedures among team members.
• Be a professional example for all team members to follow.

Position Requirements:

• Age Requirement: 21yrs+
• Availability: Flexible 6:00am-9:00pm any day Monday-Sunday, including holidays and weekends, according to the needs of the store.
• Food Handlers Permit Required
• Physical Requirements:
• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry