Senior Support Engineer

Senior Support Engineer

The Sr. Support Engineer is primarily responsible for the support of the existing software applications and enhance software components deployed in the Cotiviti product suite. The successful candidate will be required to collaborate effectively with other developers, offshore development team members, business owners, project management, and other internal stakeholders. The responsibilities include:

• Analyze and assess how automated systems can be implemented to solve complex business problems.
• Analyze and resolve software and process related issues originated from internal or external customers.
• Apply the principles and practices of software quality assurance throughout the software development life cycle.
• Document the specifications, design, features, and operation of applications prior to production roll out.
• Ensure documentation is current on all new and existing applications and processes.
• Demonstrate proficient working knowledge of the primary discipline and a developing knowledge of related disciplines.
• Explore new ideas and make innovative contributions to existing processes or systems which improve efficiency and results.
• Execute solutions development and data requirements.
• Execute solutions enhancements to improve performance/availability.
• Ensure project deliverables are accomplished on time and within budget.
• Communicate technical and operational issues to both engineering and business leadership in a timely manner.
• Ensure that all technology standards are adhered to while developing systems.
• Work collaboratively with business partners to define and ensure the completeness and accuracy of system / technical requirements.
• Receive escalations from other team members, providing direction in the execution and monitoring of daily tasks, along with feedback, training, and mentoring to all team members.
• Works under general direction with some supervision. May independently determine and develop procedures and approaches to follow. Work is reviewed as it progresses, but more so upon completion of specific assignments.
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned.

Required qualifications include:

• BS degree in a STEM related field such as Computer Science, Information Technology, or technically related discipline.
• Minimum of 4-5 years of relevant industry experience.
• 4-5 years' of hands-on experience working in Linux based environments.
• 4-5 years' experience with Java frameworks.
• Proven track record of managing all aspects of a successful product throughout its lifecycle.
• 4-5 years' experience deploying changes using automation tools (Jenkins, Octopus).
• 4-5 years' experience with IT automation tools (Ansible) and/or experience with scripting languages (VBScript, PowerShell).
• 4-5 years' experience with databases and/or data processing pipelines.
• Skilled in Agile and SCRUM development methodologies, prior experience working with CI/CD pipelines.
• Working knowledge of Oracle SQL.
• Experience with Docker or OpenShift containers preferred.
• Experience with JBoss preferred.
• Healthcare data experience is a plus.
• Excellent communication.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities