Senior Support Engineer

Senior Support Engineer

The Sr. Support Engineer is primarily responsible for the support of the existing software applications and enhance software components deployed in the Cotiviti product suite. The successful candidate will be required to collaborate effectively with other developers, offshore development team members, business owners, project management, and other internal stakeholders.

Responsibilities:

• Analyze and assess how automated systems can be implemented to solve complex business problems.

• Analyze and resolve software and process related issues originated from internal or external customers.

• Applies the principles and practices of software quality assurance throughout the software development life cycle.

• Monitor application health in Dynatrace or other tools; build and maintain support dashboards for proactive issue detection

• Triage incidents identify root causes and escalate to appropriate development or infrastructure teams.

• Documents the specifications, design, features and operation of applications prior to production roll out.

• Manage Change Requests and coordinate application releases across environments

• Ensure documentation is current on all new and existing applications and processes

• Demonstrates proficient working knowledge of the primary discipline and a developing knowledge of related disciplines

• Explores new ideas and makes innovative contributions to existing processes or systems which improve efficiency and results.

• Executes solutions development and data requirements.

• Executes solutions enhancements to improve performance/availability.

• Ensure project deliverables are accomplished on time and within budget.

• Communicates technical and operational issues to both engineering and business leadership in a timely manner.

• Ensure that all technology standards are adhered to while developing systems.

• Work collaboratively with business partners to define and ensure the completeness and accuracy of system / technical requirements.

• Receive escalations from other team members, providing direction in the execution and monitoring of daily tasks, along with feedback, training and mentoring to all team members.

• Work under general direction with some supervision. May independently determine and develop procedures and approaches to follow. Work is reviewed as it progresses, but more so upon completion of specific assignments.

• Complete all responsibilities as outlined on annual Performance Plan.

• Complete all special projects and other duties as assigned.

• Must be able to perform duties with or without reasonable accommodation.

Qualifications:

• BS degree in a STEM related field such as Computer Science, Information Technology, or technically related discipline.

• Minimum of 4-5 years of relevant industry experience.

• 4-5 years' of hands-on experience working in Linux based environments.

• 4-5 years' experience with Java frameworks.

• The role requires both broad and deep technology knowledge and the ability to provide solutions to technical business problems.

• Proven track record of managing all aspects of a successful product throughout its life cycle.

• 4-5 years' experience deploying changes using automation tools (Jenkins, Octopus).

• 4-5 years' experience with IT automation tools and/or experience with scripting languages.

• 4-5 years' experience with databases and/or data processing pipelines.

• Skilled in Agile and SCRUM development.