Senior Servicenow Security Operations Engineer - Remote Eligible

Senior ServiceNow Security Operations Engineer

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds, and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact - from near or far.

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity: The Senior ServiceNow Security Operations Engineer reports directly to the Director of Information Security Engineering. You will play a mission-critical role in advancing the security capabilities of SNHU's ServiceNow platform. This senior-level engineer leads the technical direction, development, and optimization of the platform's Security Operations modules, specifically Security Incident Response (SIR) and Vulnerability Response (VR), while ensuring understanding of SNHU's enterprise platform standards. Serving as both a strategic architect and hands-on engineer, you will collaborate with the ServiceNow platform team, ITS engineering groups, and external partners to deliver secure, scalable, and automated solutions that enhance incident detection, response, and remediation. As the subject matter expert (SME) for security-related ServiceNow capabilities, the Senior Engineer ensures high-quality implementation, system resiliency, and long-term platform scalability. You will work remotely from any of our approved states.

What you'll do:

• Architect and lead the development of ServiceNow Security Incident Response (SIR) and Vulnerability Response (VR) features to ensure enterprise-grade functionality, understanding of SNHU's security policies, and adherence to platform architecture standards.
• Provide advanced daily administration and operational support of the Security Operations modules within ServiceNow, including support for integrations, workflows, and configuration updates.
• Be a primary contact for SNHU-specific customizations within the VR and SecOps modules. Responsibilities include ongoing assessment of customizations during quarterly patches and platform upgrades, verifying their continued relevance...

Southern New Hampshire University reaffirms its continuing commitment to afford qualified or qualifiable individuals an equal opportunity to compete for employment and advancement within the University. To ensure equal employment opportunity, Southern New Hampshire University shall not discriminate against any individual or group because of race, color, creed, ethnicity, sex, religion, national origin, citizenship, marital or parental status, disability, age, gender, gender identity or expression, sexual orientation, pregnancy, veteran/military status, genetic information, or on any other legally prohibited basis. Southern New Hampshire University does not discriminate on the basis of sex in any education program or activity and is prohibited from doing so by Title IX. This requirement not to discriminate extends to both admission and employment at the University.