Senior Manager - Digital Product Management (issuance Services)

American Express Global Commercial Services Product Opportunity

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products and services to help them run and grow their business. Within GCS Products, the Commercial Card Product and Platform Development team is seeking a dynamic individual to help create and bring to market the next generation of card, virtual card, and spend controls capabilities through API products.

Responsibilities

• Engage in early strategic planning and discovery to define MVP scope, point-of-arrival vision, and phased delivery approaches that balance near term impact with long-term scalability
• Lead the E2E development of domain capabilities and API products that enhance efficiency, scalability, and meet customer needs across the business ecosystem
• Drive collaboration with engineering, business stakeholders and cross-functional teams to align priorities, resolve trade-offs, and accelerate delivery of high impact initiatives
• Identify opportunities to enhance existing capabilities to improve scalability and speed to market
• Proactively identify inefficiencies in current processes and create strategies to streamline workflows to improve outcomes
• Leverage data-driven insights to refine digital capabilities, optimize usability, and drive adoption at scale
• Communicate strategies, progress, and outcomes to senior leadership and updates to senior leadership and key stakeholders
• Foster a culture of accountability, collaboration, and coaching team members while modeling execution excellence

Minimum Qualifications

• Experience in digital product management/product development
• Strong technical background with an understanding of API and domain architecture
• Proven ability to identify and understand business needs, turn them into technology solutions, and effectively prioritize the roadmap for delivery
• Proven track record in leading large product initiatives from concept to execution
• Strong ability to collaborate across teams and drive alignment on priorities and execution
• Experience defining and delivering product roadmaps, managing multiple priorities while adapting to evolving business needs
• Strong analytical skills with experience using data and research to guide decision-making
• Proficiency in documenting business solutions to ensure a clear understanding of platform capabilities and their role in product development
• Familiarity with agile methodologies and product development frameworks
• Bachelor's degree in business, computer science, engineering, or a related field

Salary Range

$123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Other Locations: US-Georgia-Atlanta, US-Arizona-Phoenix, US-Utah-Sandy, US-Florida-Sunrise

Schedule: Full-time

Req ID: 26002116