Salesforce Business Analyst

Salesforce Business Analyst

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals, and future!

The Salesforce Business Analyst role will be responsible for ongoing enhancement and maintenance evaluation of the Salesforce platform and its processes. These responsibilities include cross-team collaboration on implementation strategies, user management, out-of-the-box capabilities vs customizations, security and visibility constraints, and compliance related auditing. This role will be key for helping ensure that we maintain a compliant environment that can scale as our business grows while also adapting as business needs change.

Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. Vivint is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company's World's 50 Most Innovative Companies for 2017.

What You Will Be Working On

• Translate company initiatives into actionable requirements within our Salesforce platform.
• Consult between involved technical teams for ongoing efforts and product strategies.
• As appropriate, recommend custom vs out-of-the-box solutions for new features or product enhancements within the platform.
• Help manage and support API integrations with authentication and access best practices.
• Audit and review change requests to ensure changes are appropriately being managed and coordinated.
• Maintain a working knowledge of supported Salesforce features and products, as well as upcoming changes that impact the org. (i.e Process Builder, Flows, Data Modeling, Maps, Digital Engagement, Feedback Management, Access and Authentication, Release Updates, Lighting Experience, Feature Retirement)
• Identify opportunities for improvement when assisting with legacy features and implementations.

Who You Will Work With

You will be working with business stakeholders and varying technical teams across business units to investigate, design, and help implement product enhancements and solutions. Throughout each effort you'll work in conjunction with your fellow administrators to consult and identify the appropriate course of action while documenting each effort. As needed, you'll also coordinate external assistance with Salesforce Premier Support and Proactive Monitoring.

What We're Looking For

• 2-3 years' experience administrating within Salesforce Service Cloud
• 2-3 years' experience implementing and maintaining technical projects and systems
• Deep understanding of out-of-the-box Salesforce capabilities and features
• Strong analytical perspective and understanding of Salesforce data models and architecture
• Strong understanding of Salesforce automation and integration capabilities
• Excellent written and verbal communication skills
• Detailed and deadline oriented
• Certification: Salesforce Certified Administrator
• Bonus: Certification: Salesforce Certified Advanced Administrator
• Bonus: Experience administrating and customizing Digital Engagement: Messaging
• Bonus: Salesforce Einstein/AI experience
• Bonus: Sales Cloud administration
• Bonus: Development experience (Apex, Javascript, LWC, Aura)
• Bonus: SOX Compliance Experience
• Bonus: PCI Compliance Experience

Why Vivint

• Paid holidays and flexible paid time away
• Your choice between Mac or PC
• Employee pricing on smart home products
• Casual dress code
• Onsite gym, gaming tables across our campus
• Onsite health clinic
• Medical/dental/vision/life coverage

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent. Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.