Sales Operations Associate

Job Opportunity At Owens & Minor

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with facilities across the US and teammates in over 90 countries, we provide integrated technologies, products, and services across the full continuum of care. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

The anticipated pay range for this position is $20-$23 hourly.

Job Description

Position Summary: Handles the intake of all new referrals to Byram Healthcare for diabetic medical equipment and supplies. Navigates new patients through the medical records retrieval process, evaluation of insurance criteria and coverage, health plan authorizations, and shipment of initial orders.

Eligibility Requirements

• Have 6 months or more of experience at Byram as an Associate level coordinator.
• Maintain an average of 80% or higher on QA quality scores over the last 6 months.
• Maintain exceptional attendance standards by having no more than 3 uncertified time-off requests in the last 90 days.
• Achieve Coordinator performance standards for account touches, order minimums, and conversion rates.
• Pass assessment and essay evaluations.
• Receive a supervisor recommendation, and not have any active corrective actions in the last 12 months.

Essential Job Functions

Reviews all new referrals to Byram Healthcare for CGM, Insulin pumps, and related diabetic testing and equipment supplies. Verifies relevant demographics, insurance information, and products with patients. Reviews cost and coverage for products with patients as applicable. Manages assigned patients through medical records retrieval requests, prior authorization submissions, and shipments processes. Ensures patients meet all insurance criteria for specific CGM and insulin pumps being ordered. Completes benefits verification and eligibility checks with insurance plan providers. Accurately selects correct product and catalog codes, and billing and insurance information. Charts all calls and notes in the patient's record, thoroughly documenting performed activities in internal records systems as part of onboarding process. Maintains consistent communication with manufacturer partners on relevant intake and equipment issues. Submits relevant and authorized patient requests and information to provider offices to initiate service. Provides outstanding customer service to patients throughout the new intake process, as determined by QA scores, and the New Intake coaching log and Salesforce, ERP, Ring Central, and other systems.

Supplemental Job Functions:

+ Performs additional intermediate coordinator duties as directed.

Qualifications

Education & Experience Required: High School Diploma or equivalent required. At least 1.5 years of healthcare industry and/or sales experience highly preferred.

Knowledge, Skills & Abilities: Working proficiency in MS Office, SalesForce, Ring Central, UPG, and ERP systems. Excellent communication skills (written and verbal). Proven ability to manage duties with significant telephone and computer utilization. Great telephone customer service skills. Knowledge of intermediate diabetic related medical terminology. Demonstrated knowledge of payer/insurance auth processing and adjudication.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state, or local law.