Retail Customer Service Associate

Part-Time Store Associate

This position generally works 18-25 hours per week, four hours per shift. Shifts will be between the hours of 12 noon - 8 p.m., Monday through Friday.

POSITION SUMMARY:

The Part-Time Store Associate is an entry level, part-time position that will work at FedEx Office's largest volume retail stores. The Part-Time Store Associate is knowledgeable in FedEx Office's retail and shipping products and will work primarily in these areas to consistently deliver a positive customer experience. The Part-Time Store Associate will utilize consultative skills to anticipate customer's need, suggest alternatives and provide solutions. The Part-Time Store Associate will operate and maintain a variety of equipment in the Self-Service and Retail zones of the store, move boxes, stock materials and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

People

• Follows instructions of supervisor and assist other team members in performing limited store functions
• Understands and models the Purple Promise to make every FedEx experience outstanding
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Maintains a safe, clean and orderly retail store

Profit

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Assists with processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleans and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

Self-Management

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail store
• Adheres to all FedEx Office standards, as outlined in the Team Member Handbook
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

* High school diploma or equivalent education

* Excellent verbal and written communication skills

* For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

* For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

* Ability to stand

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, national origin, religion, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

America's military veterans and individuals with disabilities are strongly encouraged to apply.