Retail Account Manager

Retail Account Manager

The Retail Account Manager is responsible to counsel, advise, and partner with retail store owners and managers on how to best and most profitably operate a retail store. The Retail Account Manager fulfills this function by effectively engaging the various services and programs of Associated Food Stores and the application of the account manager's own experience and judgment.

Essential Duties And Responsibilities

The Retail Account Manager creates and nurtures a positive climate between the Retailers and Associated Food Stores. The relationship should be built upon trust and confidentiality of the Retailer's business. Accumulate and organize relevant economic and operating data, which will enable the Retailers, in conjunction with Associated Food Stores, to plan, organize, and develop operational programs. Accumulate and assemble internal facts that are relevant to the management of each retail store. Such facts generally include: sales, margins, market share, expenses, customer count, profits, productivity, return on investment, distributions, cash flow, retail pricing, inventory turns, shrink, and security. Accumulate and assemble external facts, which are relevant to the management of each retail store, such as changing government regulations, changing technology, competitive situations, and alternative formats. Organize and analyze this data into a usable form. Ensure an adequate flow of information between Associated Food Stores and the Retailers. Initiate and continue to support and administer short and long-range plans and set goals and objectives for operational improvements. This includes staffing and talent needs through selection and training. Also, assist with identifying the needs of remodeling and expansion of the physical facility. Review the progress toward planned goals and identify retail problems with each Retailer. Recommend possible solutions to Retailers and assist them in selecting and implementing the best courses of action. Assist in the follow-through of decisions made by the Retailers. Coach and train Retailers and their associates to elevate their personal expertise, technical skill, and job performance. Inform and encourage each Retailer to use the company's support services and programs. Present the features, advantages, and benefits of each service and program. Assist Retailers in utilizing company programs. Notify Retailers of changes to programs. Handle questions, complaints, and problems and report them back to the appropriate department. Regularly provide a documented store critique, addressing the strengths and weaknesses of the Retailer from a District Manager's perspective. Develop budgets and plans to make these projections. Perform other related duties as assigned or requested.

Position Requirements

High School Diploma or equivalent required. A minimum of ten years of work experience in grocery management with experience and knowledge of peripheral department operations is required. Two years of grocery chain experience is a plus. A Retail Account Manager has the competencies below: Accomplishment and Drive, Initiative and Urgency, Financial and Quantitative Skills, Planning and Organizing, Human Relations Skills. Work is performed in an office, retail store, and travel environment. Personal vehicle required for travel. Prolonged sitting, walking, standing, and driving are required in this position. Associated Food Stores is an equal opportunity employer. We prohibit unlawful discrimination against applicants or employees based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state, or local laws.