Remote Technical Product Support Special

Remote Technical Product Support Specialist, III

The Office of Research Information Systems (ORIS) is seeking a Remote Technical Product Support Specialist, III. This position will review, analyze, and evaluate information technology systems operations. This individual will determine user needs and requirements and recommend ways to improve systems. They will serve as a primary point of contact between users and engineering/development staff, ensuring clear communication and effective issue resolution.

In addition to technical support responsibilities, this position will play a key role in advancing a centralized support model for research compliance systems. ORIS aims to serve as a hub for research-related technology inquiries, providing guidance and connecting users to the appropriate resources or systems across the institution. The specialist will help streamline support processes, improve user experience, and ensure that researchers and staff are directed to the right solutions quickly and efficiently.

Work Arrangement: This position is hybrid. The incumbent will be required to work on campus but will also be able to telecommute a portion of their time, dependent on departmental needs and in accordance with the University of Utah Telecommuting Agreement. This agreement can terminate remote work at any time.

Excellent health care coverage at affordable rates

14.2% retirement contributions

Generous paid leave time

10 paid holidays per year

50% tuition reduction for employee, spouse, and dependent children

Flex spending accounts

Free transit on most UTA services

Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel

Growth and professional development opportunities