Protective Services Dispatcher 2

Security Control Analyst

The Security Control Analyst supports campus safety by monitoring complex security, alarm, and emergency communication systems. The role analyzes incoming information, identifies threats, coordinates with law enforcement and emergency responders, and maintains accurate documentation. This position requires strong multitasking skills, calm decision-making under pressure, and proficiency with security and dispatch technologies.

What You'll Do in This Position:

Security & Surveillance:

• Monitor and analyze data from security cameras, alarms, access control, and environmental systems.
• Detect threats, hazardous conditions, and unusual activity.
• Assist campus users with access control and security systems.
• Coordinate with technicians and security staff to resolve system issues.
• Conduct basic investigations using camera playback.

Communication:

• Receive and process emergency and non-emergency calls.
• Dispatch police, fire, EMS, and university personnel according to established protocols.
• Relay critical information (vehicle, criminal, warrant, and safety data) to responders.
• Maintain radio communication and track status of field units.
• Facilitate communication with outside agencies as needed.

Records & Documentation:

• Record and track service requests using CAD software.
• Enter, update, and retrieve confidential information.
• Maintain logs, files, and records in compliance with state and federal guidelines.

Other Responsibilities:

• Attend required POST dispatch training.
• Maintain required certifications.
• Provide after-hours assistance and perform other duties as assigned.

What Qualifies You for This Role:

Required:

• A firm commitment to the mission of BYU.
• Associate degree + 2 years dispatch experience (or equivalent combination).
• High school diploma or GED.
• No felony convictions; must pass background check and screening.
• Ability to obtain within one year: Utah POST Dispatch Certification, PowerPhone Police/Fire/Medical certification, and UCJIS certification.
• Ability to stay calm, focused, and decisive under stress.
• Strong multitasking, prioritization, and communication skills.
• High integrity, confidentiality, and reliability.
• Ability to work variable schedules, including nights, weekends, and holidays.
• Strong radio and telephone communication skills.
• Ability to interpret campus maps and locations quickly.
• Typing speed of at least 50 WPM.
• Proficiency with Microsoft Office.

Preferred:

• Five years dispatch experience in police, fire, or medical settings.
• Bachelor's degree in a related field.
• Proficiency with CAD software, security camera systems, access control, and alarm systems.

Pay Grade: 50

Typical Starting Pay: $25.00 to $32.50 an hour