Product Support Engineer

Product Support Engineer

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. This is a hybrid position that requires the assistance of 3 days per week to the office.

As a Product Support Engineer, you will handle support level 1 and level 2 requests related to the Nexthink solution and its different components. The candidate must have previous experience in technical support, be willing to work in a team while also being autonomous, be ready to learn, and be open to feedback from peers and superiors. She/he should feel a strong sense of ownership of the domain she/he is responsible for.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for the Nexthink solution and its components.
• Troubleshoot issues directly with customers and partners via phone and remote sessions.
• Ensure end-to-end tracking of support requests from initiation to resolution.
• Collaborate with internal teams through...

Nexthink is committed to fostering a diverse and inclusive workplace where everyone can thrive. We provide equal employment opportunities to all applicants and employees regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or other characteristics protected by law. We comply with all applicable laws, including those enforced by the OFCCP, and actively strive to build a workforce that reflects the communities we serve. As part of our application process, we are required to ask certain demographic questions. Your responses are entirely voluntary and will not impact your application. If you need assistance or accommodation due to a disability during the application or interview process, please contact us at dl-talent-acquisition@nexthink.com.