Product Support Analyst I

InComm Product Support Analyst I

InComm Payments is a pioneer in the payment (FinTech) industry. We have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. We value innovation, quality, passion, integrity, and responsibility in all that we do. We are looking for great people to join our team as we move forward towards a very bright future.

Responsibilities:

• Provide elevated support for inquiries through inbound/outbound telephone calls, e-mail from corporate clients, consumers, retailers, financial institutions, health partners and business partners.
• Troubleshoot store-based terminal issues, diagnose connectivity issues, troubleshoot point-of-sale-activation issues, and assist merchants when they have issues with their POS terminals, account updates, card orders, invoicing.
• Document activities in the call management and ticketing system as required.
• Understand, utilize, and adhere to the Financial Services industry protocols.
• Other tasks and responsibilities as assigned by leadership team.

Qualifications:

• 1+ years of experience in customer service.
• Excellent verbal and written communication.
• The ability to provide outstanding customer service.
• Clearly demonstrated skills working in a team environment.
• Computer literate and moderate technical skills preferred.
• Ability to analyze and solve problems.
• Multi-task in a fast-paced and changing environment.
• Work prioritization and time management skills.
• Bilingual-English/Spanish - Required.
• Trilingual-English/Spanish/French - Preferred.
• InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.