Product Support Engineer/specialist

Product Support Engineer/Specialist

As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for over 50 years. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

The Bruker Nano Analytics (BNA) Division, headquartered at Bruker Nano GmbH in Berlin, Germany, develops, manufactures and markets X-ray systems and components for elemental and structural analysis on the micro- and Nano-scale. BNA's product range comprises analytical tools for electron microscopes, including energy-dispersive X-ray spectrometers (EDS), wavelength-dispersive X-ray spectrometers (WDS), electron backscatter diffraction systems (EBSD), micro-spot X-ray sources for Micro-XRF on SEM and micro computed tomography (Micro-CT) accessories, as well as mobile and bench-top micro X-ray fluorescence (Micro-XRF) and total reflection X-ray fluorescence (TXRF) spectrometers.

Location: The Product Support Engineer/Specialist is a field based position. You can live anywhere in the South/SW (TX, KS, OK, UT,) as long as you are close to a major airport.

The Team: We are a highly motivated team with deep experience in customer service. We recognize the developing and changing nature of customer need, and we continuously adapt and improve ourselves to support customers in solving their problems.

Responsibilities

As the Product Support Engineer/Specialist, you will perform the installation, inspection, repair, and maintenance of Bruker Analytical x-Ray products. Duties will include:

• Analyze malfunctioning x-ray equipment and determine corrective action.
• Replace faulty components and make necessary adjustments and alignments.
• Install analytical x-ray equipment.
• Perform preventive maintenance according to written P.M. procedures.
• Prepare and submits reports covering all job activities with accuracy and detail.
• Participate in on-the-job training of field service personnel when required.
• Suggest methods to offer improvement to equipment performance and functionality.
• Travel up to 80% in North America.
• Provide repair and training support for Madison, WI. office as requested.

Additional responsibilities:

• Between assignments be available during normal working hours for immediate response to reassignment and telephone support.
• Remain in contact with assigned customers to ensure that there are no unreported problems.
• Promote and maintain service contracts in assigned region.
• Keep up-to-date on new product and product changes within sphere of activity to increase capabilities and skills.
• Conduct all field assignments according to service department procedures.
• Perform other tasks as assigned by manager.

Qualifications

Knowledge, Skills and Abilities:

• Demonstrated ability to analyze, diagnose, and repair complex equipment problems in a minimum amount of time.
• Ability to communicate effectively in a professional manner with both internal and external customers.
• Familiarity with the operation and use of standard electronic test equipment.
• Familiarity with the use of personal computers.
• Excellent customer service skills.
• Ability to make timely decisions.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.