Operations Manager

Operation Manager

At OneMain, Operation Managers play a key role in driving operational efficiency and designing better ways of working across our Auto Operations group. This position is ideal for someone who has a strong understanding of our current systems, processes, and operational challenges—and is ready to lead efforts that make our business run smarter and stronger. The ideal candidate will bring a balance of business insight and technical understanding, helping teams streamline operations, improve scalability, and enhance overall performance. If you excel at connecting people, processes, and technology, this role is for you.

In the Role

• Evaluate current operational workflows to identify inefficiencies and improvement opportunities.
• Design forward-looking process solutions that enhance efficiency, reduce manual work, and support scalable growth.
• Translate business needs into clear, actionable documentation such as process maps, business requirements, and project plans.
• Partner with internal teams and stakeholders to align on proposed changes, ensure prioritization, and gain buy-in.
• Convert business objectives into technical requirements, collaborating closely with technology and systems teams to deliver effective solutions.
• Coordinate implementation efforts across departments, managing timelines, communications, and stakeholder engagement.
• Serve as a key point of clarity throughout the solution lifecycle—from concept through execution and ongoing optimization.
• Maintain an in-depth understanding of current systems and platforms, including how they intersect with daily operations.

Qualifications

• 5+ years of experience in auto finance operations or a closely related field.
• Deep understanding of existing systems, policies, and operational processes.
• Proven experience in process analysis, business improvement, or solution design.
• Exceptional written and verbal communication skills, with the ability to influence across levels and clearly convey both business logic and technical needs.
• Strong facilitation skills—able to drive discussions, manage competing priorities, and guide teams toward decisions.
• Demonstrated success translating business goals into technology or system changes.
• Highly organized, results-driven, and adept at managing multiple initiatives simultaneously.

Preferred

• Experience leading or supporting technology implementations or system enhancements.
• Background collaborating across business and IT teams to bring process and technology solutions to life.

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time
• And more

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.