Manager, Operations

WGU Career Opportunity

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Management_Executive 605 Pay Range: $75,900.00 - $125,300.00

Job Description

Primary Responsibilities

Operational Leadership and Product Ownership

• Serve as the subject matter expert for assigned processes and supporting products.
• Maintain deep knowledge of process workflows and associated technology solutions.
• Partner with executive leadership to deliver operational programs aligned with strategic goals.
• Ensure quality, consistency, and effectiveness of operational processes and team outputs.
• Monitor workflows to identify opportunities for efficiency and optimization.
• Establish standards and policies based on best practices in collaboration with stakeholders.
• Align operational services with WGU and organizational OKRs to enrich student and employee experiences.

Process Improvement and Change Management

• Analyze current operations, systems, and user personas to identify areas for improvement.
• Define and implement scalable, sustainable process improvement strategies.
• Lead change initiatives by developing tailored change management plans for impacted personas.
• Drive adoption of processes and products through effective change enablement strategies.
• Use data and performance trends to recommend enhancements and measure outcomes.
• Research emerging trends, tools, and technologies to improve operational performance.

Cross-Functional Collaboration and Stakeholder Engagement

• Lead cross-functional teams to operationalize standards and business models.
• Serve as a liaison between departments to align operational needs with strategic goals.
• Collaborate across organizational units to ensure consistent messaging and alignment.
• Build and maintain strong relationships with key stakeholders and leadership.
• Partner with cross-functional teams to deliver clear, timely communications on operational updates, milestones, and change initiatives.
• Facilitate recurring business reviews, updates, and forums to ensure visibility and alignment.

Project and Resource Management

• Provide business-critical insights and drive cross-functional execution on strategic projects.
• Identify and implement solutions that improve operations and align with functional OKRs.
• Manage project work using ServiceNow (CWM or SPM), ensuring...

Western Governors University is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.