L2 MAC Support Technician

Tier 2 Deskside Support Professional

TEKsystems is seeking a Tier 2 Deskside Support professional with expertise in Apple products (macOS/iOS) and experience managing these in an enterprise environment using Microsoft technologies like Intune and O365 for a 6 month contract position. The position involves advanced troubleshooting, project ownership, and strong customer service.

Key Responsibilities

• Exceptional Tier 2 On Site Support: Provide advanced deskside support, acting as an escalation point for hardware (Mac laptops/peripherals), software (macOS, O365, etc.), network, and peripheral issues.
• Apple & Microsoft Endpoint Management: Manage laptop imaging, deployment, and configuration using Intune Autopilot. Configure and support mobile devices (iOS/iPadOS) via Intune MDM/MAM (Mobile Device Management/Mobile Application Management). Ensure the seamless integration and functionality of Microsoft technologies (O365, Teams, Azure AD) within a predominantly Mac environment.
• Troubleshooting & Resolution: Diagnose and resolve complex connectivity issues, including VPN access, DNS, and general network problems, collaborating with network engineers when necessary.
• Documentation & Project Management: Create and maintain clear technical and user-facing documentation in a knowledge base. Take ownership of projects, such as new technology rollouts or process improvements.
• Customer Advocacy & Standards: Deliver a high standard of customer service, focusing on strong customer advocacy and adhering to established SLA (Service Level Agreement) and KPI (Key Performance Indicator) standards.
• Collaboration: Partner with internal IT teams, security administrators, and external vendors to streamline support efforts and drive continuous improvement.

Required Skills & Qualifications

• Proven Expertise with Apple Products: Extensive experience in supporting, troubleshooting, and configuring macOS and iOS devices across various versions. Apple certifications (e.g., Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT)) are a plus but not required.
• Microsoft Technology Proficiency: Strong knowledge of the Microsoft technology stack on Mac, including Microsoft 365 administration, Intune (Endpoint Manager), and Azure AD/Entra ID.
• Soft Skills: Excellent problem-solving, communication, and interpersonal skills. Must be a proactive, data-driven individual with strong attention to detail and the ability to manage multiple tasks and priorities effectively.
• Experience: We are looking for someone with 2-4 years of experience in a desktop support or technical support role, with experience providing advanced, hands-on support in a corporate environment.

Job Type & Location

This is a Contract position based out of Cottonwood Heights, UT.

Pay and Benefits

The pay range for this position is $28.00 - $31.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cottonwood Heights, UT.

Application Deadline

This position is anticipated to close on Dec 31, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.