IT Plant Desktop Support

Desktop Support Technician

TEKsystems is looking for a Desktop Support Technician for one of our clients in Logan, Utah. This role is first shift (8 am to 5 pm), 100% onsite with some on call (remote support) and travel responsibilities. Must have their own vehicle. Travel is required between sites. This is a 6 month contract with the possibility of being extended but the previous person in this role was on contract for a lot longer. This is a break/fix role but must be comfortable on ladders and scissor lifts in a manufacturing setting. The IT Plant Desktop Support enables IT technical support to partners at plant locations and contributes to Global IT projects and capabilities. Desktop Support ensures service level agreements for IT systems and function are met including workstations, phones, servers, networking equipment, network connected lab and plant equipment, etc. This person will coordinate and communicates Global IT system outages and supports the plants through down time. This role works closely with many Global IT teams and business units to support technologies critical to plant and business applications and their performance, availability, and security.

• Provides support and follow-up to partners with hardware, phone, or other identified IT support items or process issues.

• Identifies and addresses trends in support issues and corrects the root cause or works with the right team to do so.

• Diagnoses, repairs, installs, performs, or facilitates upgrades on IT supported software and hardware according to our client’s standard operating procedures.

• Focuses on proactive support and directing that work to the proper support teams.

• Maintains communications with partners during the resolution process, while ensuring there is ownership of the issue.

• Utilizes the Service Management tool to enter, issues and requests. Updates until complete.

• Communicates system outages to those affected at assigned plant(s).

• Rolls out new processes, hardware, or software.

• Works with contractors and engineers to ensure Schreiber Foods policies are understood and followed.

• Provides 24x7-support for plant/region as needed.

Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully onsite position in Logan, UT. Application Deadline This position is anticipated to close on Aug 28, 2025.