IT Ops Spec

Job Opportunity At Sorenson Communications

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing! Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

Work Schedule: This position must be filled by a local candidate. This position will be M-F, 8 hours days / 1:00 pm to 9:00 pm. This position will start onsite at Headquarters, and then move to hybrid if desired. Start date for this position will be approximately January 5, 2026 based upon HR onboarding tasks.

Benefits: Paid Vacation Time and Paid Sick Time and Paid Holidays, 401k 6% match with immediate vesting, Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision), Teladoc, HSA company match, 3 Medical plan options including a Low Deductible PPO Medical Plan Offering, Employee Assistance Program, Engaged Employee Resource Groups, Outstanding Learning and Career Development Opportunities.

Pay Range: The estimated salary range for this position is $24.48 to $35.48 hourly. Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

Knowledge, Skills and Abilities: Experience using case/work order management tools (ITSM, Atlassian, Dynatrace/Dataset, PagerDuty, etc.), Experience with maintaining and usage of observability tools in order to create visibility with Sorenson Stakeholders, Limited working proficiency in Windows/Linux/MAC OS, Support platform operations of Sorenson systems, deployments, and incident management, Proactively monitor all assets for any issues, performance deficiencies, and system irregularities, Maintaining new and existing site infrastructure with Sorenson's asset management platforms, Troubleshoot and investigate systems in AWS, Azure and other environments, Work cross-functionally with IT and engineering teams to help enhance existing applications, Assist in pilot testing new cloud and on-premises deployments, Provide excellent customer service by rapidly responding to incoming alerts, calls and emails, Use keen attention to detail to document issues in incident management, problem and change management, Perform additional responsibilities as assigned, including testing and handling day to day NOC workflow, Excellent written and oral communication skills, Team player mentality, with a willingness to assist and team others on the team, Proven track record of successful problem-solving skills with a strong sense of ownership and urgency, Must be available to work a flexible schedule, including weekends, overnights and holidays, according to business need, Ability to guide/lead incidents from beginning to resolution, including post-mortem and corrective action, Able to manage time effectively, Detail oriented and be able to document incidents and escalations, Able to work effectively in a high-stress environment, Must be process oriented, and highly organized, Ability to communicate effectively in English through reading, writing, speaking and listening.

Working Conditions and Physical Requirements: Able to stand or sit for a long period of time in an office environment. Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components. Regular and predictable attendance required. Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

Included Duties: Provide monitoring of Sorenson production systems and...