HVAC Field Support Specialist - Sacramento/las Vegas

Precision Cooling System Specialist

The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals, helping customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field. They perform factory Start Up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Precision Cooling System Specialist must be able to solve problems with minimal technical support as they are considered the product expert.

Responsibilities

• Supervise Field Trials
• Resolve customer problems
• Maintain positive relationships with sales and customers
• Coordinate, supervise and perform factory Start Up of key products
• Participate on New Product Development teams
• Provide serviceability feedback
• Review and contribute to technical training material
• Review and contribute to technical manuals
• Provide feedback to the factory for potential product quality and reliability issues
• Informally train local support staff
• Provide telephone Diagnostic Engineering support

Qualifications

High School Diploma or GED, 5 years experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering or 10 years' experience as a technician with Liebert Precision Cooling Equipment, EPA refrigerant license certification, Completion of all available Product Training Classes, especially iCOM, and new products, Excellent customer service, communication and diplomacy skills, Highly Proficient with electrical / electronic test equipment, Proficient with technical schematics and diagrams, 'Craftsman' level brazing skills, Ability to perform any repair or modification to Liebert precision cooling equipment, Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag, Experience with CANBus communication, Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols, Familiarity / sensitivity to the Liebert product sales business model of Liebert / REP / Contractor / End User - IT Operator, Familiarity with the new DA125 and the principals of pumped refrigerant economization

Physical & Environmental Demands

While performing duties of the job, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations do not impose an undue hardship.

Working Conditions

75% Travel is required. Ability to work unusual hours such as weekend and nights based on customer requirements. May have on-call responsibility. Driver's license and passport are required. Must be at least 18 years old.

Our Core Principles & Behaviors

At Vertiv, we're committed to Safety, Integrity, Respect, Teamwork, Diversity & Inclusion. Our strategic priorities include Customer Focus, Operational Excellence, High-Performance Culture, Innovation, and Financial Strength. Our behaviors include Owning It, Acting With Urgency, Fostering a Customer-First Mindset, Thinking Big and Executing, Leading by Example, and Driving Continuous Improvement.

About Vertiv

We're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.