HR Specialist II, Operations - Hybrid

HR Operations Specialist II

The HR Operations Specialist II supports the Human Resources team in key operational areas with a primary focus on leave-related reporting and analytics, benefit premium and arrears collections, and accurate timesheet updates associated with various types of employee leaves, including short-term and long-term disability (STD/LTD). This role serves as a critical partner for Leaves of Absence (LOA) and Accommodations to ensure coverage, continuity, and responsiveness in these high-touch, interactive processes.

Essential Duties and Responsibilities:

• Provide LOA and accommodations reporting and analytics, enabling visibility into trends, durations, volumes (85-100 active leaves/month), and compliance metrics.
• Act as a backup to the primary LOA and Accommodations administrators, ensuring responsive employee and manager support, especially during absences or high-volume periods.
• Lead the tracking and reconciliation of benefit premium collections and arrears for employees on unpaid or reduced-pay leaves, working closely with Payroll and Benefits to resolve discrepancies.
• Update employee timesheets accurately and consistently to reflect STD, LTD, FMLA, ADA, military leave, and vacation/sick leave use, in compliance with policy and legal requirements.
• Act as a key contributor during implementation and ongoing support of key projects, supporting data migration, testing, training coordination, and long-term system adoption.
• Develop and maintain dashboards, reports, trends, and audit tools to monitor leave activity, track block accommodations, and assist leadership in resource planning.
• Help document new and existing procedures related to LOA processing, time tracking, arrears management, and systems integration.
• Collaborate across HR, HRIS, Benefits, and Payroll teams to ensure seamless operations and data accuracy throughout all leave-related processes.
• Assist in evaluating current leave and accommodation workflows and recommend improvements to increase efficiency and consistency.
• Mentor HR Specialists and contribute to cross-training efforts to reduce single points of failure within the team.
• Participate in team and cross-functional meetings focused on continuous improvement, compliance, and project delivery.
• Perform other duties as assigned.

Supervisory Responsibility:

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel Requirements:

Travel Requirements: Less than 25%

Education:

Minimum: High School Diploma or GED

Experience:

Minimum Years of Experience: 3 years HR Specialist or HR administrative role 1 year of related reporting, leaves, or accommodations experience

Knowledge, Skills, and Abilities:

Strong understanding of FMLA, ADA, USERRA, and state-specific leave laws. Experience administering LOA and accommodations programs in a high-volume environment (85-100+ leaves/month). Knowledge and experience supporting HRIS or vendor implementations (ex, UKG and AbsencePlus). Excellent organizational, analytical, and written/verbal communication skills. Strong reporting and data analysis capabilities using Excel and/or business intelligence tools. Proven ability to manage benefit arrears processes, including tracking, collections, and reconciliation. Ability to work independently while collaborating across HR, Benefits, Payroll, and Legal teams. Detail-oriented with strong time management and follow-through skills. Comfortable working with confidential employee data and maintaining discretion. Demonstrated ability to coach and support junior team members. Proficiency in Microsoft Office Suite; advanced Excel skills preferred. Ability to meet deadlines in a fast-paced and evolving environment.