Field Service Technician - Idaho Falls, ID

Job Opportunity at Vertiv

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. Vertiv is an industry leader in Technology and Services with a best-in-class customer service and safety culture. Company leaders have many years of hands-on field service experience in this industry and many others. Tremendous focus is placed on employee technical and leadership development. Technical training takes place in our state of the art training academy or regional training center with a strong focus on immersive, hands-on learning. Competitive benefits include company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, profit sharing, generous PTO/vacation plan, medical, vision & dental & more. Abundant technical resources including 24/7 technical/factory support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides. Company-wide commitment to promoting a strong work/life balance. An employer-of-choice for veterans with technical backgrounds.

Job Title: Field Service Technician

The Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on small to medium UPS, power distribution units & battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our "Edge" market segment, including retail, financial, and municipal customers.

Responsibilities

• Perform service tasks as assigned and as per company policies and procedures.
• Capable of working under direct supervision or independently based upon training completion.
• Render on-site and phone assistance to customers.
• Communicate with technical support on technical or procedural issues.
• Implement field change notices per published guidelines.
• Keep current on safety bulletins, safety field change notices, field change notices, and service tips.
• Operate in a safe manner in accordance with published safety guidelines.
• Maintain and operate company vehicle in accordance with local laws and company policy.
• Must wear appropriate PPE as per company guidelines and accordance with job duties.
• Adhere to work hours policy guidelines.
• Complete accurate and timely administrative tasks.
• Maintain individual inventory and perform cycle counts.
• Maintain company property.
• Provide proper and adequate communication to internal and external customers.
• Complete scheduled maintenance documentation.
• Strive to provide all customers a "first time fix" for their equipment.
• Maintain customer satisfaction rates.
• Attend customer meetings.
• Maximize productivity.
• Complete all technical and administrative work in an efficient and timely manner.
• Properly evaluate site and equipment.
• Perform inventory cycle counts.
• Adhere to company dress code and safety regulations.
• Meet or exceed on-site response time requirements.
• Understand and comply with company startup/escalation processes.
• Maintain proper and adequate level of internal communications.

Qualifications

Experience (one or more of the following) ASEET or AMEET, or progress towards, is preferred. High school or vocational school diploma. 2-4 years military experience in a related technical field. 0-2 years of relevant industry experience. Interpersonal and administrative skills. Communicate professionally and respectfully in both written and verbal forms. Manage time effectively by prioritizing and balancing technical tasks with administrative tasks. Collaborative with peers, customers, suppliers, and leadership. Complete administrative tasks in a timely fashion. Technical skills.

Working Conditions

Travel to customer sites is required within the assigned district and sometimes outside of assigned district. Most work is scheduled maintenance, but occasionally will involve unscheduled service. Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check. Valid driver's license with no more than (2) speeding violations in the last 3 years and/or no more than (1) major vehicle violations within the last 5 years. While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Our Core Principles & Behaviors

Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. Customer Focus. Operational Excellence. High-Performance Culture. Innovation. Financial Strength. Own It. Act With Urgency. Foster a Customer-First Mindset. Think Big and Execute. Lead by Example. Drive Continuous Improvement. Learn and Seek Out Development.