Field Service Supervisor

Field Service Supervisor

The Robinson Field Service Supervisor is responsible for managing the heavy equipment Field Service Team to ensure safe, efficient, and quality service at our customer site. This role focuses on promoting a zero-harm safety culture, maintaining strong customer relationships, providing technical support, and overseeing project execution. The supervisor will also be accountable for achieving financial targets, including revenue, margin, and expense control, while coordinating manpower and resources across Ely, NV. This is a great position for someone with prior management and customer-facing experience. We are open to candidates in Ely, Salt Lake City, and Elko who are open to commuting to Ely Monday and staying through Friday for work.

Key Job Responsibilities:

• Team Leadership and Supervision: Provide direct supervision, mentorship, and performance management for the Field Service Team. Foster a culture of accountability, collaboration, and continuous improvement.
• Safety and Compliance: Champion a zero-harm safety philosophy by enforcing safety standards, conducting regular audits, and ensuring compliance with MSHA and other regulatory requirements.
• Project and Job Management: Oversee field service projects from quoting through completion. Ensure timely coordination, resource allocation, and execution of service jobs to meet customer expectations and company standards.
• Customer and Stakeholder Communication: Serve as the primary point of contact for customers and internal leadership. Maintain clear, professional communication to support service delivery and resolve issues.
• Workforce Planning and Coordination: Build and maintain the field service team to meet budgeted headcount. Collaborate with other regions to optimize manpower utilization and respond to fluctuating service demands.
• Service Utilization and Efficiency: Monitor and drive field service utilization metrics. Identify opportunities to improve efficiency, reduce downtime, and enhance service quality.
• Technical Support: Provide expert-level technical assistance to both internal teams and external customers. Troubleshoot complex issues and guide resolution using diagnostic tools and engineering principles.

Qualifications/Requirements:

• Education and Experience: Previous leadership experience or equivalent technical experience in heavy mining equipment. Proven experience with shovels and draglines in a mining or industrial setting. Demonstrated success in project management and field operations.
• Certifications and Skills: MSHA certification required. Proficient in using diagnostic tools, functional testing equipment, and specialty instruments. Strong computer literacy, including Microsoft Office and service management software. Excellent verbal and written communication skills. Ability to travel as needed to support field operations and company objectives. Valid driver's license.
• Technical Aptitude: Ability to interpret and explain complex engineering concepts in practical, easy-to-understand terms. Strong problem-solving skills and a proactive approach to technical challenges.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.