Field Service Representative

Field Service Representative

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

The Moog Defense Sector is looking for a Field Service Representative/Technician. You will be responsible for technical support and on-site repair/diagnostic activities at various remote locations OCONUS, working in potentially hazardous locations. You will train system end-users, industry partners, and customers on operation of equipment designed and developed by the Moog Defense Sector. When not in the field (CONUS), you will perform technician duties in support of Moog Defense Sector programs to include prototype builds, product assembly, integration, range testing, hardware test, troubleshooting, repair, user and installation manual development and other technical writing. You will act as the face of Moog to the end-users and provide customer feedback to Moog Program Managers and Engineers to facilitate product improvement and provide impeccable customer service.

Work location can be one of the following sites: East Aurora, NY, Salt Lake City, UT, Huntsville, AL, or Orlando, FL. International travel will be required.

As an Field Service Representative you will be responsible to:

• Assess and respond to product or system critical situations in a timely, professional manner
• Diagnose complex technical problems, collect relevant diagnostic data, clearly communicate the issue to engineers and managers, and implement solutions
• Train personnel in the operation of Moog hardware/systems for field operation
• Responsible for systems and components with hardware values ranging from $5K to $1.5M
• Ability and willingness to travel/deploy to OCONUS locations with minimum notice for extended periods up to one year (or more if desired)
• Perform field installations, maintenance, repairs, retrofits, and other service-related activities at customer's facilities/field locations
• Inspect and verify completed field work to ensure operational and safety integrity of serviced equipment
• Assist in the definition and procurement of appropriate spares, tools, and equipment to support anticipated field servicing requirements of Moog products
• Inform Engineering and Management of potential performance, service life, misuse, and safety issues based on service history and field observations/customer feedback

To be considered for the Field Service Representative role, here's what you'll need to bring with you:

• Previous experience working as an FSE/FSR
• Prior deployment experience working and living in austere environments/locations as a military member or defense contractor (culturally savvy)
• US Military Training Certificate or equivalent Technical Trade School Diploma in at least one of the following areas- Electrical, Avionics, Weapons, Sensor Systems, Remote Weapons Stations, UAS/UAV or Counter-UAS (c-UAS) Systems
• Participates effectively in issue tracking and field experience information sharing
• Represents the organization in providing solutions to difficult technical issues associated with specific products and processes
• Possesses strong human relations and communication skills necessary to interface with a wide range of technical and non-technical customers at all organization levels
• Refined interpretive, analytical, and diagnostic skills specific to systems involving electrical, mechanical, and computer interfaces

For full info follow application link. EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran