Executive IT Support Spec

Executive It Support Specialist

Job Locations US-UT-Draper

Overview

Job Summary: The Executive IT Support Technician is responsible for providing high-touch technology support to the executive leadership team. This role requires a blend of technical proficiency, project coordination, and exceptional interpersonal skills to ensure senior leadership can focus on their strategic and operational objectives. The Executive IT Support Technician serves as a trusted partner; resolving issues, anticipating technology needs, and ensuring seamless performance of critical systems and conferencing technologies.

Reporting Structure: The Executive IT Support Technician reports to a Director of Technology

Work Setting: This role is primarily located in the HealthEquity Draper, Utah office (on-site for 4-5 days per week) with a 25% travel domestic United States travel requirement.

Essential Duties and Primary Responsibilities:

• Immediate response and resolution for technical issues involving computers, mobile devices, and conferencing technologies.
• Anticipate and proactively manage leadership technology needs.
• Coordinate and facilitate technology logistics for leadership travel, offsite meetings, and conferences.
• Maintain confidentiality and discretion at all times when handling executive communications, data, and information.
• End-to-end technology support, ensuring exceptional service and minimal disruption.
• Travel to off-site meetings and events to provide support as needed.
• The ability to work regular overtime (such as extended hours or additional shifts) is essential. Overtime may be scheduled in advance or on-call depending on business needs.

Additional Duties and Responsibilities:

• Diagnose and resolve hardware, software, and connectivity issues for Windows, macOS, iOS, and Android platforms.
• Develop partnerships with enterprise technology teams.
• Maintain awareness of security, compliance, and data privacy standards in alignment with industry standards, requirements, and regulations.
• Track milestones and document progress towards objectives.
• Provide clear and concise communications to technical stakeholders.
• Uphold a professional, service-first attitude, and represent the technology teams as a proactive business partner.
• Collaborate and engage external partners and vendors.

Qualifications:

Education and Experience: Bachelor's degree in Information Technology, Business, or related field Minimum 5 years technology experience including 2 years with executive technology support Experience in Healthcare and/or Finance Industries preferred

Proven experience coordinating complex cross-functional technology projects

Specialized Knowledge, Skills, and Abilities:

Strong proficiency with Microsoft 365, Teams, Zoom, and other conferencing technologies

Solid understanding of end user computing platforms

Experience with Mobile Device Management, VPN, and enterprise security platforms

Willingness and ability to travel

Certifications, Licenses, Registrations:

ITIL, CompTIA, or similar service management certifications

HIPAA, SOC 2, or PCI-DSS knowledge

Physical/Mental Requirements and Demands:

Work requires a normal range of hearing, vision, and verbal communication skills, with or without reasonable accommodation. Must be able to use a telephone or headset equipment and operate a keyboard and other office equipment, with or without reasonable accommodation. The ability to perform work at a computer station for 6-8+ hours a day and function in an environment with frequent interruptions is required. At times, subject to sitting/standing for prolonged periods. Must be able to lift and move material weighing up to 60lbs May experience elevated levels of stress during periods of increased activity and with work entailing multiple...