Employee Assistance Program Worklife Customer Support Associate

Cvs Health Job Posting

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. This person coordinates Worklife, employee assistance, and management consultant resources. They will review member's needs and communicate information regarding relevant services and resources. This person will also administer policies and procedures for the Employee Assistance Program Worklife area, in order to support organizational objectives.

What You Will Do

• Executes both routine and non-routine business support tasks for the Employee Assistance Program Worklife area under limited supervision, referring deviations from standard practices to managers.
• Follows area protocols, standards, and policies to provide effective and timely support.
• Answers calls, understands call purpose, completes research to identify potential providers and resources, and enters member information into the appropriate system to initiate the case.
• Responds to member inquiries about services, requests, and resources for life skills.
• Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
• Takes direction to execute techniques, processes, and responsibilities.

Required Qualifications

• 1+ year of experience with customer service in a call center environment.
• 1+ year of experience in a social, psychological, or human service field providing client support.
• Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.).

Preferred Qualifications

• 1+ year of experience in behavioral health.
• Working knowledge of problem solving and decision-making skills.
• Strong communication and interpersonal skills.
• Excellent organization and time management skills.
• Demonstrated ability to display empathy and patience in member-facing conversations.
• Bachelor's degree.

Education

High school diploma or GED.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range The typical pay range for this role is: $18.50 - $42.35

Our People Fuel Our Future

Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits for Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.