Director Of Service Provider Oversight - Ford Credit Bank

Director Of Service Provider Oversight

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. What will you make today? Ford Motor Credit Company ("Ford Credit"), has received regulatory conditional approval to form Ford Credit Bank (the "Bank") to be headquartered in Salt Lake City, Utah. The Bank will create innovative and simplified banking solutions to help customers across the country finance the purchase of new Ford vehicles, parts, accessories, and software and earn competitive rates on FDIC-insured savings accounts and certificates of deposit. The Bank will be a direct and wholly owned subsidiary of Ford Motor Credit Company ("Ford Credit"), an indirect wholly owned subsidiary of Ford Motor Company ("Ford"). The successful candidate will be a member of an exciting and dynamic team of banking professionals who would have the opportunity to stand-up and begin the operations of the de novo Bank. New employees hired by the bank will initially be Ford Credit employees. Once the bank is formally established, these employees may be transferred to the new bank Come help build a better world, where every person is free to move and pursue their dreams. Ford was built on the belief that freedom of movement drives human progress. It's a belief that has fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world's most trusted mobility company, designing vehicles for a smart world that helps people move more safely, confidently, and freely. Ford is experiencing significant business transformation in an ever-changing digital world. We are dedicated to delivering distinctive products and solutions, having an "always on" relationship with customers and continuously improving our user experience.

In this position... As the Director of Service Provider Oversight, you will be the primary owner of the risks associated with the bank's third-party ecosystem, including services provided by an affiliate. Unlike a policy-setting or audit role, this is an operational, "hands-on" leadership position within the First Line of Defense. You will be responsible for the end-to-end execution of the Third-Party Risk Management (TPRM) framework, ensuring that every external partnership—from fintech collaborators to critical IT infrastructure providers—operates within the bank's risk appetite and remains in strict compliance with federal regulations (OCC, Federal Reserve, FDIC).

What you'll do...

• Own the Risk Lifecycle: You will take direct accountability for identifying, assessing, and mitigating risks across the entire vendor lifecycle, ensuring that the bank's "boots on the ground" oversight is as rigorous as its internal controls.

• Execute High-Stakes Due Diligence: Lead the operational execution of pre-contract due diligence. You won't just review checklists; you will critically evaluate a provider's financial health, operational resilience, and cybersecurity posture to ensure they are fit for the bank's requirements.

• Drive Contractual Integrity: Partner with Legal and Procurement to negotiate and enforce robust Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). You will ensure that "Right to Audit" and "Step-in Rights" are not just clauses, but actionable tools.

• Monitor Performance in Real-Time: Establish and manage a continuous monitoring program. You will analyze performance data and SOC reports to proactively identify "weak signals" of vendor distress or non-compliance before they escalate into systemic issues.

• Manage Incidents and Remediation: Act as the primary escalation point for third-party service disruptions or data breaches. You will lead the operational response, ensuring swift remediation and transparent communication to the Second Line (Risk/Compliance) and senior leadership.

• Bridge the Gap Between Business and Risk: Collaborate directly with internal business unit leaders to help them achieve their strategic goals through third parties while maintaining a disciplined risk posture.

• Ensure Regulatory Readiness: Maintain an "always-audit-ready" environment. You will be the primary point of contact for operational queries during regulatory examinations, demonstrating exactly how the bank manages its third-party exposures on a daily basis.

You'll have...

• Education: Bachelor's degree in Business Administration, Finance, Risk Management, or a related field.

• Experience: At least 10 years of experience in the financial services industry, with a minimum of 5 years specifically in Third-Party Risk Management (TPRM), Vendor Management, or Operational Risk within a bank.

• Regulatory Knowledge: Deep, working knowledge of banking regulations and guidance regarding third-party oversight and vendor management

• 1LoD Expertise: Proven experience operating within a First Line of Defense capacity, with a track record of owning risk and executing operational controls rather than just performing oversight or audit functions.

• Analytical Skills: Strong ability to interpret complex data, financial statements, and SOC 1/SOC 2 reports to assess the viability and security of service providers.

• Leadership: Demonstrated experience leading teams and influencing cross-functional stakeholders in a high-pressure, regulated environment.

Even better, you may have...

• Advanced Education: MBA, or a related Master's degree.

• Professional Certifications: Holder of industry-recognized certifications

• Direct Regulatory Interaction: Experience directly representing a bank's operational functions during exams conducted by the OCC, Federal Reserve, or FDIC.

• Technology Proficiency: Experience implementing or managing enterprise GRC (Governance, Risk, and Compliance) or TPRM software platforms (e.g., Archer)

• Specialized Risk Knowledge: Deep expertise in specific high-risk banking domains, such as Cloud Service Provider (CSP) oversight, Fintech/BaaS (Banking-as-a-Service) partnerships, or Cybersecurity risk.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year's Day

• Paid time off and the option to purchase additional vacation time.

This position is leadership level 5 and ranges from $138,240-261,720. For more information on salary and benefits, click here: https://fordcareers.co/LL5

Visa sponsorship is not available for this position.

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Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.