Director, NORAM Medical Affairs Operations

Director, NORAM Medical Operations

The Director, NORAM Medical Operations Director plays an integral role in overseeing and coordinating the department's core functions, with a focus on organizational efficiency, communications, project management, contract management, budget oversight, and coordination of medical training, medical education, and communication of medical evidence. The Director, NORAM Medical Operations is a strategic and operational leader responsible for enabling high-performing Medical Affairs (MA) functions within bioMerieux. This role oversees team training and capability building, develops and maintains standard operating procedures (SOPs), drives medical strategy execution, oversees departmental budgeting, and implements continuous process improvements to ensure operational excellence. The Director serves as a key partner to Medical Affairs leadership, ensuring scientific, clinical, and operational alignment across programs and functions. The Director, NORAM Medical Operations is the owner of key departmental projects and leads the Medical Affairs Operations Team, partnering closely with other critical stakeholders at bioMerieux, including compliance, finance, legal, quality, purchasing, marketing, external vendors, as well as Global Medical Affairs. This is a key strategic role, defining and supporting necessary projects related to education, evidence, insights, and customer engagement.

Primary Duties

• Supports the development, alignment, and implementation of short-term and long-term strategic goals to achieve operational excellence and meet deliverables. Partners with Medical Affairs leadership to develop, operationalize, and continuously refine the Medical Affairs strategy across therapeutic, diagnostic, and regional portfolios, helping to translate strategic objectives into actionable project plans, KPIs, and timelines that support scientific engagement, evidence generation, and medical education goals.
• Leads Quality Initiatives and Governance. Develop, maintain, and update Medical Affairs SOPs, work instructions, and quality documentation to support compliant, efficient, and consistent operations. Implement and refine operational governance frameworks for scientific review, medical communication standards, congress planning, evidence generation processes, and partnership evaluation. Ensure SOPs align with regulatory requirements, industry best practices (e.g., IVD, CLIA, CAP guidelines), and corporate quality management systems. Elevates business processes through close collaboration with Compliance, Regulatory, and Legal counterparts. Ensures material development for internal and external use is aligned with organizational goals and priorities, meets compliance, regulatory, and legal requirements.
• Leads Continuous Process Improvement. Leads ongoing evaluation of Medical Affairs business processes to identify efficiency gaps, operational risks, and opportunities for automation or streamlining. Implement process improvement methodologies to enhance program execution, documentation, and cross-functional workflows. Introduces toolkits and templates (ASANA) to standardize reporting, project management, communication, and scientific planning activities.
• Coordinates Financial Planning and Budget Management. Establish and oversee project management frameworks for all MA initiatives, including medical launches, clinical collaborations, evidence-generation programs, and scientific communication outputs. Monitor timelines, risks, and deliverables; provide transparent reporting to leadership on progress and outcomes.