Digital Design Support Technician

Digital Design Support Technician

Parametrix is a 100% employee-owned consulting firm helping clients deliver resilient infrastructure, vibrant and livable communities, and environmentally sustainable solutions. We are a team of professional construction managers, engineers, management consultants, planners, scientists, and surveyors dedicated to delivering outstanding client service. We build lasting partnerships and collaborate with our clients to envision possibilities and create tomorrow, together. We are committed to being a Best Place to Work, offering hybrid work environments that promote meaningful connections, support work-life balance, and encourage career development. With excellent benefits, employee ownership, and a collaborative culture, Parametrix creates a supportive and enriching workplace.

We are seeking a Digital Design Support Technician to join our technology team. In this role, you will support civil engineering staff in the effective use of Autodesk Civil 3D and Bentley OpenRoads Designer, helping ensure these tools are installed, configured, and operating reliably. This position focuses on supporting users, troubleshooting software and configuration issues, assisting with onboarding, and collaborating with IT and CAD leadership to resolve technical problems. It is well suited for someone with a background or exposure to CAD software who enjoys problem-solving, learning technical systems, and helping users work effectively.

You Will:

• Provide day-to-day support for engineering and design staff using Autodesk and Bentley Design applications.
• Configure, and troubleshoot CAD software and related components, including user profiles, workspaces, templates, and add-ins.
• Assist with onboarding new team members, ensuring required CAD software and dependencies are installed and functioning properly.
• Troubleshoot common issues such as application errors, performance problems, file access issues, and basic project setup concerns, escalating complex design or modeling issues to senior CAD staff as needed.
• Collaborate with IT and CAD Services to deploy software updates, apply patches, and validate workstation configurations.
• Document common issues, resolutions, and setup steps to help improve internal support knowledge and reduce repeat issues.
• Communicate clearly with staff and project teams to set expectations, provide status updates, and confirm resolution of support requests.

You Have:

• Experience supporting or working with technical software in a professional environment.
• Exposure to Autodesk, Bentley, or similar design tools is helpful but not required; training and support will be provided.
• A solid foundation in troubleshooting software and workstation issues, with the ability to follow problems through to resolution or escalate when appropriate.
• Comfort installing, configuring, and maintaining desktop applications in a Windows environment.
• Strong communication skills and the ability to work patiently and effectively with engineers and technical staff.
• An interest in learning CAD systems, engineering workflows, and industry-specific tools over time.
• An organized, detail-oriented approach to documenting issues, solutions, and setup steps.

Compensation Information: Base salary for this position is in the range of $31.25-$43.50/hour. Compensation is determined by factors such as education, experience, location, and role. As employee-owners, we are eligible for performance-based bonuses and our salaries are reviewed...