Customer Support Specialist

Customer Support Specialist

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. Foundever is looking for highly motivated and resourceful individuals dedicated to providing world-class support by delivering exceptional service in every customer interaction. You will primarily focus on supporting customers of a well-known lending company, offering assistance with lending questions and needs, and becoming a leader in all lending-related inquiries. To stay informed and connected, you'll use a popular communication platform designed for real-time collaboration. This platform allows team members to share updates, access resources, and communicate efficiently across channels---ensuring you're always equipped with the latest information. Your main goal is to provide smooth and efficient service to our customers while maintaining a high standard of professionalism and care.

Location Requirements:

• Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT

Why You Should Join Us:

• $17/H
• Join a supportive community focused on engagement and recognition
• Internal growth opportunity, 84% of our management team is promoted from within
• Hands-on paid classroom-style training, as well as ongoing job specific training
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
• Employee discounts and referral bonuses

What We Are Looking For:

• Must legally be able to work in the US
• Must be at least 18 yrs of age
• Highschool diploma or equivalent
• The flexibility to work various shifts, including evenings and weekends
• Must pass a background check

Key Skills:

• Strong verbal and written communication skills
• Ability to multitask and navigate between screens efficiently while assisting customer
• Critical thinking, strong problem-solving, empathy, adaptability and reliability
• Document interactions, escalate issues with empathy to enhance customer experiences.
• Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals.

About Foundever™:

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Military Friendly Foundever™ is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.

EEO:

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed a Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.