Customer Service Specialist - Multiple Locations

Library Customer Service Specialist

Job Summary: Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries, and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks.

Minimum Qualifications: One (1) year of direct customer service experience. Must successfully complete the Library Software and cash handling procedures training within sixty (60) days of hire date. Due to the nature of this position, the successful applicant must pass a required pre-employment background check.

Essential Functions:

• Provides public service at the Circulation Desk in person and on the phone.
• Collects payments for fines, fees, book sale items, and supplies.
• Resolves customer account problems. Waives or negotiates payment of charges, as appropriate.
• Checks library materials in/out, places holds, renews items, searches for and retrieves materials.
• Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions.
• Reviews library card applications, verifies eligibility and identification, issues and/or updates library cards.
• Provides information about borrowing policies, library services, and programs, etc.
• Fills and processes hold requests.
• Uses PC and specialized software, payment transaction system, and other library equipment (self-check machines, laser, printer, copier, etc.)
• Assists with technology troubleshooting, both for patrons and with in-house computers and machines as needed.
• Performs assigned support tasks, sorting, shelving, and other clerical duties.

Knowledge, Skills, and Abilities (KSA):

• Knowledge of: Basic library processes, Basic cash handling procedures, General office methods and procedures
• Skills and Abilities to: Perform data entry/keyboarding, Operate a PC and other library equipment, Problem-solving and conflict resolution, Use software programs, Perform alphabetic and numeric sorting and shelving, Read, write, and communicate in English, Deal tactfully and courteously with the general public, Concentrate and accomplish detail-oriented tasks, Organize workloads and prioritize tasks to adhere to deadlines, Respond quickly to changing priorities.

Working Conditions and Physical Requirements: Work is performed primarily in an indoor environment, with occasional exposure to outside weather conditions when emptying book drops. Significant standing and walking, repetitive movements, ability to bend, kneel, stoop, reach, lift up to 30 pounds, and push/pull a loaded shelving cart weighing up to 150 pounds.

Important Information Regarding This Position: Work schedules include day, evening, and alternate Friday/Saturday shifts.

Additional Information: We currently have one (1) vacancy for a 20-hour/week Customer Service Specialist position at each of the following locations:

• 1 - 20 hr/week - West Valley Library
• 1 - 20 hr/week - Hunter Library
• 1 - 20 hr/week - Bingham Creek Library

Job Locations: US-UT-WEST VALLEY CITY | US-UT-WEST JORDAN | US-UT-WEST VALLEY CITY

Requisition ID: 2025-39581

# of Openings: 1

Additional Locations: US-UT-WEST JORDAN | US-UT-WEST VALLEY CITY

Requisition Post Information: Posted Date 10/10/2025 11:43 AM

Location: US-UT-WEST VALLEY CITY

Address: 2880 W 3650 S

Postal Code: 84119

Position Type: Regular Part-Time (Merit)

Post End Date: 10/15/2025

Grade: 010

Posted Min: $15.45/Hour

Posted Max: $23.18/Hour