Customer Service Representative

Customer Service Representative

We are seeking a reliable, long-term, customer-focused Customer Service Representative to serve as the first point of contact for customers in person, by phone, and by email. This position also involves preparing estimates, entering jobs into a computer system, and performing basic file output to digital printers. This role operates in a busy, fast-paced environment with frequent customer interaction and interruptions. The successful candidate will be able to remain calm, organized, and accurate while handling multiple time-sensitive responsibilities throughout the day.

Essential Job Functions:

• Greet and assist walk-in customers at the front counter
• Answer incoming phone calls while assisting in-person customers
• Respond to customer inquiries by email in a professional manner
• Consult with customers to find effective solutions to their printing needs
• Prepare estimates and quotes for customer orders
• Enter job details accurately into the computer system
• Perform basic file checks and send jobs to digital printers
• Address customer questions and concerns calmly and professionally
• Maintain accuracy and attention to detail in a fast-paced setting

Required Skills & Qualifications:

• Strong verbal and written communication skills including good grammar and spelling
• Ability to multitask while maintaining accuracy
• Proven experience in directly providing customer service
• Strong problem-solving skills and the ability to think critically
• Comfortable working with computers and learning new systems
• Ability to remain professional when customers have challenging needs
• Reliable attendance and punctuality
• Able to regularly lift 40lbs unaided
• Can work 35-40 hours per week Monday-Friday between 8:30 am and 6:00 pm
• Experience with graphic design software a plus

Work Environment & Expectations:

Frequent face-to-face and phone interaction with customers. Regular interruptions throughout the day. Multiple tasks requiring focus and accuracy. Time pressure. This position is best suited for individuals who are comfortable in an active customer-facing environment and can manage competing demands without becoming overwhelmed.