Customer Service Representative

Customer Service Representative

Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies and processes. Answer inquiries from customer, potential customers, financial and institutions, business partners, internal customers and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Responsible for the maintenance of existing accounts. Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines.

Top Skills

• Some banking experience or a customer service background would be ideal
• Excellent knowledge of multiple business area processes and procedures
• Excellent knowledge of applicable department systems
• Demonstrated ability to manage multiple priorities in a time-sensitive environment
• Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues
• Familiarity with Microsoft applications with emphasis on Word/Excel

Additional Skills & Qualifications

• High School Diploma or Equivalent
• Some banking experience or a customer service background

Job Type & Location

This is a Contract position based out of Salt Lake City, UT. Pay and Benefits The pay range for this position is $20.25 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Salt Lake City, UT.

Application Deadline

This position is anticipated to close on Nov 29, 2025.