Customer Service Representative

Customer Service Representative I

The Customer Service Representative I performs accounts receivable functions at the company including receiving surgery sheets from agents, invoicing the hospital, and requesting replacement inventory shipments to consignment warehouses. Work with hospitals and reps to obtain PO's for all surgeries. Follow up on lost and broken instruments and set up returns for broken items. Provide assistance to manage U.S. accounts receivable by working with AR Specialist on payment/PO discrepancies. Review monthly commission calculations for agents.

Schedule: Monday to Friday

Location: Onsite, Draper UT

Primary Responsibilities

• Accounts Receivable
• Consignment Inventory and Company Property: Instruments and Devices
• Sales Order Processing
• Commission and Royalty Payments
• Customer Service, Marketing & Sales Support, and Other Support

Training and Experience

- High School Diploma

- Proficient in Word, Excel, and accounting software

- Customer service demonstrating good people skills, dealing with customer complaints, and working through problems

- Prioritizing and organizing records

- Detail-oriented

- Demonstrated accuracy in data entry and report generation

- Ability to communicate and interact effectively with all levels of the organization

- Self-starting, self-motivated mindset

- Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing

- Must be able and willing to work successfully in a team environment