Customer Service Representative

Customer Service Representative

We are looking for a Customer Service Representative who is passionate about delivering exceptional service and building strong relationships with customers. In this role, you will be the first point of contact for inquiries, providing timely and accurate assistance to ensure customer satisfaction. The right Customer Service Representative for this job is someone who can:

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve issues efficiently while maintaining a positive customer experience.
• Process orders, returns, and account updates accurately.
• Document interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to address customer needs and escalate issues when necessary.

Requirements:

• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with MS Office and customer service software (CRM systems).