Customer Service Representative

Customer Support Representative

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines.

Handles each customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction.

Through training and other learning opportunities, maintain a working knowledge and sufficient technical knowledge for all products of the division, and major product lines for other divisions to properly advise customers.

Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.

Develops relationships with customers and uses product and process knowledge to provide an unrivaled customer experience.

Understands and contributes to company goals, missions, and philosophies as expressed by the customer service manager.

Contributes ideas, decision-making skills and good judgment to achieve objectives.

Objectively resolves customer inquiries and complaints from multiple channels effectively with moderate supervision.

Customer Support Representative must become proficient in basic Trade Compliance and International Regulations to reduce risk of non-conformance for both the customer and organization.

Provides customers product and service information and identifies application solutions to maintain revenue streams from customer relationships.

Assess customer issues and identify resources and tools in order to provide solid solutions with an emphasis on minimizing customer effort.

Identifies and initiates problem resolution by updating and delegating actions to teammates or leadership and validating completion of delegated actions for all open customer issues.

Accountable to drive goals through individual metrics and a strong understanding of department, team, and individual goals.

Initiates process improvement through collaboration with peers, inter-company departments, and leadership to exceed goals.

High school diploma or equivalent.

Minimum one year of customer service or equivalent job related experience.

Strong verbal and written communication skills.

Basic computer skills and experience working with Microsoft Office (Excel and Word).

Previous experience following standard work procedures.

Ability to problem solve, apply critical thinking and analysis.

Effective time management and organizational skills.

Ability to work under pressure and to make decisions independently.

Ability to work with all levels of the organization.

Ability to multi-task.

Strong attention to detail.

Highly adaptable to a changing, fast paced environment.

Associates or Bachelor's degree preferred.

Experience working with SAP preferred.

About Us: When hospitals, schools, hotels, and even music festivals need to identify the people coming through their doors, they rely on PDC's expertise and solutions. As part of Brady Corporation's global portfolio of brands, PDC is a leader in identification solutions serving healthcare, government, education, entertainment and hospitality. PDC's breadth of products, from patient identification to music festival wristbands, are an integral part of Brady's identification solutions. But PDC's products and solutions are just one element of the Brady story. From the depths of the ocean to outer space, from the factory floor to the delivery room - Brady is just about everywhere you look. Companies around the world trust us because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC.

Why work at Brady: A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. And as a member of the PDC team, you'll get to represent a company with unique brand recognition across several industries. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

Our Benefits: Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision. Generous 401(k) with company match. Paid time off and holidays. Opportunity to participate in incentive programs for all full-time employees. Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance. Education reimbursement opportunities. Scholarship program for children of Brady employees. A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities. Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management). Dress-for-your-day dress code. Charitable contributions matched through Brady's Matching Gift program.