Customer Service Representative (PTT)

Customer Service Representative (PTT)

Provo City is looking for a part-time temporary Customer Service Representative to support the City's utility billing and inbound call system. Civic-minded individuals interested in supporting the services provided to the residents of Provo City by performing the duties described here are strongly encouraged to apply.

What is the compensation? Pay Rate: $20.94 - $28.88 per hour. Part-time Provo City employees are eligible to contribute to individual retirement savings plans through the City (401k, 457, Roth IRA, and/or Traditional IRA) and receive the following great benefits: a) free admission to the Provo Recreation Center, Peaks Ice Arena Public Skating, and Provo Shooting Sports Park; b) a free Provo City Library Card; c) a 25% discount on Provo Recreation Center memberships (direct family only); and d) discounts from various local and national vendors.

What will I do?

• Interact with customers in person, over the phone, by mail, or by utilizing other electronic communications to respond to customer questions and concerns about utility services and/or general City information.
• Route inquiries to appropriate staff.
• Review service applications.
• Enter or edit customer account information.
• Schedule service connects and disconnects and initiate work orders.
• Coordinate special tagging assignments with crews.
• Collect payments including handling cash or processing checks and electronic payments.
• Document approved special exceptions.
• Monitor accounts for theft or abuse.
• Prepare various month-end reports for supervisor.
• Maintain various performance statistics.
• Perform filing and clerical functions.
• May perform basic business licensing functions as needed.
• Assist other Customer Service coworkers, coordinate with other departments, and perform related duties as required.

What do I need to apply? Provo City will honor an equivalent combination of job-related education and experience [substituting each one year of post-secondary education/training for six months of experience].

High School Diploma or equivalent (GED).

• Two years of general experience in customer service, accounting, bookkeeping, cashiering, or related field.
• Some positions may require a minimum typing and/or 10-key speed.
• Spanish speaking skills desirable.

What are the hours and duration of this position? This position is 25-30 hours a week. Monday through Friday. The expected duration is 6 months.

What are the physical and environmental factors? Requires sitting or standing at a computer or desk or filing for long time periods while maintaining concentrated attention to detail. Possible exposure to high-stress situations or environments, including contact with irate and possibly hostile customers. Requires wearing protective gloves and touching customers' hands to take fingerprints.

What is the selection process? Applications will be reviewed in the order they are submitted, with the first screening being held on October 7, 2025. Applicants must meet the minimum qualifications listed above to be eligible for consideration. If selected for hire, candidate will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.

Why Provo City? Provo is consistently recognized nationally for its outstanding quality of life, well-being, and as a beautiful place to live. Provo has been awarded the "Best Performing City" three years in a row, and we were ranked the 'Best Run City in America' by WalletHub for 2025. Visit provo.gov to learn more! Provo City is an Equal Employment Opportunity employer.

It is the policy of Provo City to select, develop, and promote employees based on their ability and job performance. It has been, and shall continue to be, the policy of the City to provide Equal Employment Opportunity to all people in all aspects of employer/employee relations without regard to race; color; religion; sex; pregnancy, childbirth, or pregnancy-related condition; age; national origin; disability; sexual orientation; or gender identity. This policy affects decisions including, but not limited to, an employee's compensation; benefits; terms and conditions of employment; and opportunities for promotion, training and development, transfer, and other privileges of employment. It has been, and shall continue to be, the City's policy to maintain a working environment free of discrimination and intimidation. It is further the policy of the City to comply in good faith with applicable local, state, and federal statutes concerning Equal Employment Opportunity. Employment with Provo City offers a variety of opportunities to start and grow an exciting career serving your community, including in public safety, utility services, leisure services, administration, and other areas. Opportunities are always available, so apply today to be a part of Provo's team!