Customer Service Representative

Customer Service Representative

Are you a Customer Service Representative looking to join one of the top companies in the Aerospace and Defense industry? Are you looking to further your career and grow? Do you have experience in handling customer inquiries related to orders, billing, or product support? If you answered yes to those three questions, then apply today! Acara Solutions seeks highly qualified candidates to work on-site with our client in Salt Lake City, UT. Interested? Here's what you'd do:

1. Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.
2. Process customer orders and requests for product repair into an ERP/order entry system.
3. Generate and transmit order confirmations and manage customer expectations about delivery timelines.
4. Support and initiate the pricing dispute process.
5. Process product replacement orders, provide shipping labels, and coordinate the return/replacement of items promptly.
6. Support, address, research, and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info.
7. Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting, and any customer-related issues as needed.

Here's what you'll get:

• Pay: $17.00 - $19.00/hr.
• Hours: Shift: Monday-Thursday 6:30AM - 4:00PM Utah time, Every other Friday 7:30AM - 4:00PM
• Length: Contract (6 months)

Sound like a good fit? APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies attract and retain top talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver comprehensive staffing solutions, including contingent staffing, direct placement, executive search, and workforce services, worldwide.

Job Requirements

Required Skills / Qualifications:

• High School Diploma or GED.
• Minimum 2 years of experience in handling customer inquiries related to orders, billing, or product support.

Preferred Skills / Qualifications:

• Experience and training in customer service and call center.
• Basic computer/technical skills with demonstrated competencies with Microsoft Office applications.
• Ability to work independently or as part of a team.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster.

The best part? They are... For full info follow application link.

Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.