Customer Service Representative - 2091037

Customer Service Representative

Position Overview: As a Customer Service Representative, you will be responsible for providing excellent service to consumers by handling inbound calls, resolving issues, and maintaining accurate records using internal systems.

Primary Responsibilities:

• Answer inbound calls from consumers
• Research and resolve customer issues over the phone
• Use computer databases to verify and document information

Required Qualifications:

• Minimum 1 year of customer service experience, including problem-solving
• At least 1 year of experience in an office setting using a telephone and computer
• High School Diploma or GED
• Authorization to work in the United States
• Availability to work 40 hours per week within site operating hours
• Familiarity with Windows PC applications and ability to learn new systems

Soft Skills:

• Ability to navigate computer systems while on calls
• Strong multitasking skills, including understanding multiple products and benefit levels
• Consistent focus and productivity, even with repetitive tasks

Physical Requirements & Work Environment:

• Frequent speaking and listening via headset
• Prolonged sitting and use of hands/fingers for keyboard and mouse
• Handling objects and working long periods at a computer
• Moderate noise level typical of a service center (conversations, computers, printers, floor activity)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.