Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Salt Lake City, Utah. In this role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining seamless communication. If you excel in a fast-paced environment and have a passion for delivering outstanding service, we encourage you to apply.

Responsibilities:

• Handle incoming calls from customers, providing accurate information and resolving inquiries efficiently.
• Process orders and ensure data entry is completed accurately and in a timely manner.
• Respond to both inbound and outbound calls with professionalism and empathy.
• Maintain detailed records of customer interactions and transactions for reference and reporting.
• Collaborate with team members to address customer concerns and escalate complex issues when necessary.
• Deliver exceptional service by adhering to company guidelines and upholding the highest standards of communication.
• Monitor and follow up on customer requests to ensure resolution and satisfaction.
• Stay informed about company policies, procedures, and updates to provide consistent and accurate information.
• Assist in improving customer service processes by providing feedback and identifying areas for enhancement.

Requirements:

• Previous experience in a call center or customer service environment.
• Strong communication skills, both verbal and written.
• Proficiency in managing inbound and outbound calls.
• Ability to perform accurate order entry and maintain organized records.
• Familiarity with handling customer inquiries and troubleshooting issues.
• Capability to work in a fast-paced, team-oriented setting.
• High attention to detail and problem-solving skills.