CPC Processor I Customer Support - Remote Eligible

Job Opportunity at Datavant

Datavant is the data collaboration platform trusted for healthcare. We provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Remote | Work From Home

Schedule: Monday–Friday | 8.5-hour shifts scheduled between 8:00 AM–9:00 PM est

Key Responsibilities:

• Answer and conduct business via telephone with a strong focus on excellent customer service (100% phone-based role)
• Accurately and timely respond to ROI-related inquiries received by phone, email, or written correspondence
• Review, research, resolve, and document all inquiries in designated software systems
• Ensure detailed and accurate documentation of calls, inquiries, and resolutions
• Follow all department, site-specific, and company policies and procedures
• Meet or exceed established productivity and quality assurance standards
• Maintain strict confidentiality of all information encountered in the role
• Demonstrate professionalism and maintain positive working relationships with coworkers and management
• Communicate promptly with management regarding issues, concerns, or incidents
• Perform duties in accordance with training and facility-specific procedures
• Attend mandatory meetings and training sessions as required
• Maintain acceptable attendance and adhere to scheduled work hours
• Perform additional duties as assigned

Skills and Competencies:

• Comfortable working in a high-volume production environment
• Friendly, patient, and customer-focused
• Strong multitasking ability across multiple platforms and dual monitors
• Proficient in Microsoft Word and Excel
• Computer literate

Preferred Skills:

• Flexible and adaptable
• Reliable and dependable
• Strong customer service orientation
• Detail-oriented with strong documentation skills

EMR Systems Utilized:

• HPF
• MPF
• Epic
• OnBase
• Expanse
• Meditech
• Artiva
• eRequest

Training & Onboarding:

• Datavant DHISC training
• Hands-on, role-specific training during the first 30 days

Qualifications:

• High School Diploma or GED required
• Must be 18 years of age or older

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.