Business Support REP

Business Development Support Representative

The primary focus of a Business Development Support Representative (BDSR) is to support the Field Service Manager, Area Sales Manager, and sales staff. Handle add-on customer quotes, prospects for business, especially in the arena of mobile up-fitting needs, and additional steps throughout the process. The work environment is fast-paced, requiring excellent customer service skills and the ability to handle multiple projects simultaneously where accuracy and attention to detail is critical.

Essential Duties and Responsibilities:

• Generate outbound business development sales calls to prospective customers
• Identify and resolve problems in a timely manner
• Answer any inbound sales call and assist customers with their needs
• Manage orders with correct pricing and product availability
• Initiate sales and provide customers with quotes, offers new customers credit terms, and is the liaison between customers and company credit departments and sales teams
• Attend new product training as needed
• Develop and implement plans and strategies for quickly developing their sales territory
• Articulate the value proposition of our products and services to convert prospects to customers
• Proven success in ability to close new business
• An understanding of radio concepts and a moderate understanding of general wireless technology
• Occasionally travel with other Sales Representatives on sales calls
• Other duties as assigned

Qualifications Required Experience:

• Business to business sales experience
• 1-2 years inside sales, customer service, telemarketing, or phone support experience
• Experience using Outlook, Excel, database software, NetSuite is preferred
• Experience selling product or service over the phone
• Past experience in selling technical products is a plus

Education and/or Experience:

• One year certificate from college or technical school in sales/communication technology; or one to two years related experience and/or training; or equivalent combination of education and experience.

Day Wireless Systems (DWS) and Reliance Connects is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: DWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DWS are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DWS will not tolerate discrimination or harassment based on any of these characteristics. DWS encourages applicants of all ages.