Bilingual Customer Service Rep

Bilingual Customer Service Rep

Our client, a leading logistics and delivery services provider, is seeking a Bilingual Customer Service Rep to join their team. As a Bilingual Customer Service Rep, you will be part of the Customer Support Department supporting delivery coordination and customer satisfaction. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Bilingual Customer Service Rep

Location: Salt Lake City, UT

Pay Range: $18

Shift: 6 am – 2 pm, 5 days a week, with Sundays guaranteed off and a likely day off on Thursday

What's the Job?

Assist customers and business partners via telephone and email to ensure smooth delivery operations

Handle customer complaints in a calm, professional manner to maintain high satisfaction levels

Diagnose, assess, and resolve issues related to delivery and logistics

Monitor progress of delivery routes and verify haul-away pods and stamps

Process changes or cancellations to delivery orders efficiently

What's Needed?

Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint

High school diploma or equivalent

1-year related experience, preferably within a call center environment

Strong customer service skills and the ability to resolve issues satisfactorily

Solid ability to multitask with exceptional organizational skills

What's in it for me?

Supportive team environment motivated by innovation and customer success

Opportunities for career advancement within a growing organization

Steady, full-time hours with a consistent schedule

Onsite work in a dynamic and inclusive workplace

Potential to transition from temporary to permanent employment after 520 business hours

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.