Area Service Manager

Job Posting

BlackHawk Industrial - Salt Lake City, UT, USA | Salary | $75,000-$85,000 per year | Full Time

Summary: Ensures all customer issues are satisfactorily resolved by leading and coordinating the installation, repair, and servicing of equipment and machinery in field installations.

Essential Job Duties:

• Utilize the work order system to plan, assign, and direct work of Field Technicians.
• Ensure accurate and timely reporting of customer account activities.
• Handle service contracts, direct support services and warranty issues.
• Maintain customer and business records of all local service activities.
• Resolve customer issues and equipment problems, utilizing engineering, manufacturing, and other teams as needed.
• Maintain service and installation manuals.
• Help define and achieve goals for the department.
• Conduct service department meetings.
• Ensure strict adherence to all company policies and procedures and government safety regulations.
• Oversee the scheduling and training of field service representatives to improve skills and abilities.
• Develop methods, guidelines, and policies to facilitate efficient service delivery.
• Handle accidents and develop plans to prevent reoccurrence.
• Assure service team follows up with customers.
• Adhere to and uphold all Fairbanks Scales policies and procedures.

Required Qualifications:

• This position requires a bachelor's degree or equivalent.
• Must have at least three years of directly related experience.

Knowledge, Skills, and Abilities:

• Proficient in Microsoft Office products - specifically Excel, and Outlook.
• Critical thinker with exceptional attention to detail.
• Excellent problem-solving skills.
• Excellent communication skills, both verbally and in writing.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Ability to establish and maintain positive business relationships.

Work Environment:

• General office conditions. Exposed to moderate noise levels.

Physical Abilities:

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

Fairbanks Scales Inc. is an Equal Opportunity Employer including Disability/Vets.

DISCLOSURE REGARDING BACKGROUND INVESTIGATION: Fairbanks Scales Inc. may obtain information about you from a third-party consumer reporting agency for employment purposes. Thus, you may be the subject of a "consumer report" and/or "investigative consumer report" which may include information about your character, general reputation, personal characteristics, and/or mode of living, and which can involve personal interviews with sources such as neighbors, friends, or associates, The reports may contain information regarding your credit history, criminal history, social security verification, motor vehicle records ("driving records"), verification of your education or employment history, or other background checks. Credit history will only be requested where such information is substantially related to the duties and responsibilities of the position for which you are applying.

NOTIFICATION OF PRE-EMPLOYMENT DRUG SCREENING: Fairbanks Scales Inc. performs post-offer, pre-employment drug testing for all roles prior to being hired into any role as part of our Drug Free Workplace Policy. In addition, Fairbanks Scales Inc. performs post-offer, pre-employment drug testing under the authority of the U.S. Department of Transportation prior to being hired for any role or transferred into a safety-sensitive role.