Airport Network Support Administrator II (fids/pas/dynamic Signs)

Airport Network Support Administrator II (FIDS/PAS/Dynamic Signs)

Join our dynamic Airport IT team as a Network Support Administrator II, where you'll play a vital role in maintaining, supporting, and enhancing the complex digital infrastructure that powers FIDS (Flight Information Display Systems), PAS (Public Address Systems), and Dynamic Signage throughout our airport facilities. This hands-on role blends technical expertise with customer service, offering a unique opportunity to work across a wide spectrum of systems-including digital display, audio/video distribution, public announcement systems, and airline data integrations. You'll collaborate with cross-functional teams, coordinate with hardware and software vendors, implement and maintain cutting-edge technologies, and ensure secure, stable, and efficient networked environments. From troubleshooting high-level networking issues and configuring mobile systems to supporting live digital signage and managing system automation scripts, you'll be instrumental in shaping the traveler experience while strengthening the Airport's communication infrastructure.

Position Hourly Range: Level II: $34.24 - $38.04/hr Level I: $31.08 - $34.53/hr This position is eligible for full city benefits, including:

• Health Insurance (95% of premium paid by city)
• Dental, Vision and Life Insurance
• Paid vacation and personal leave
• 6-12 weeks of paid parental leave available
• Retirement contributions toward a pension plan and/or 401(k)
• A robust Employee Assistance Plan (EAP)
• Up to $4,000 tuition reimbursement annually
• Discounted supplemental benefits like pet insurance and legal services

Key Responsibilities:

• Assists with product implementation and/or upgrades with the Software Support Team and/or the Software Engineering Team.
• Coordinates with the Network System Engineer Team regarding technology needs and solutions for City departments (particularly at off-site buildings).
• Assists the Network System Engineer Team to develop and maintain City-wide security on the network and for remote users.
• May serve as a primary contact for hardware and/or software vendors through which vendor provided service and support will be coordinated.
• Assists customers using desktop and mobile computer systems by troubleshooting complex hardware and software problems, such as system compatibility and configuration issues, hardware failures, and provides end-user training.
• Installs, configures, and maintains desktop and mobile computer systems using various tools such as: imaging software, package creation and deployment software, and PC remote support software. Installs, configures, and maintains network printers and associated print drivers. Installs, configures, and maintains wireless network products, such as air-cards and wireless network interface controllers (WNIC), etc.
• Answers and resolves trouble calls from customers over the phone and in person. Must use and understand the call taking process and utilize the call tracking system to document all solutions and to share knowledge.
• Assists with PC life cycle management processes such as: technology purchasing, data retention and deletion, inventory surplus, etc.
• Provides software integrity while meeting licensing requirements for all LAN software, including the evaluation of potential software products, maintaining licensing requirements set forth by the manufacturers and the City, and installing accurate and timely software upgrades.
• Documents all essential technical processes and procedures ensuring that repeatable processes are in place, shared and followed.
• Assists with network backup and restore processes.
• Maintains an inventory of boards, connectors, and other related replacement parts for the phone and data systems.
• Coordinates with the Network System Engineer Team to provide and maintain communications between multiple protocols. This includes all hardware and software requirements to enable LAN communication on a standard protocol level such as TCP/IP.
• Assists in the audio/digital video production phase of SLCTV.
• Analyzes functionality of voice and data communication and network equipment. This can include but is not limited to configuring, diagnosing, and repairing telephone services, VoIP services, and voicemail PBX communication systems.
• Creates, configures, and maintains scripts and software automation. This can include but is not limited to configuring, diagnosing, repairing, upgrading, and optimizing VBScript, AutoIt, AutoHotkey, batch files, and Bash.
• Performs various other duties as assigned.

Minimum Qualifications:

Level II

• Graduation from a four-year accredited college with a Bachelor's degree in Computer Science, Engineering, or related field and four (4) years experience in supporting PCs (using Windows OS) and LAN administration or an equivalent combination of education and experience substituted on a year-for-year basis.
• Possession of one (or more) of the following certifications may also be required (depending on position requirements): Microsoft Certified Systems Engineer (MCSE), or a Microsoft Certified Solutions Associate (MCSA), or a combination of 2 or more of the following certifications: Microsoft Certified Office Specialist Master, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Professional (MCP), HP Printer Support, HP Hardware Support, Cisco Certified Network Associate (CCNA), Cisco Certified Network Associate Voice (CCNA Voice), CompTIA A+, CompTIA Network+, CompTIA Security+.
• Considerable knowledge of Microsoft operating systems, topologies and protocols.
• Must be able to demonstrate considerable and highly technical knowledge of personal computer hardware, peripherals, operating systems, and network operating systems, including installation procedures, architecture and trouble-shooting techniques.
• Knowledge of principles of data communications and related equipment.
• Ability to communicate clearly, both verbally and in written form. Ability to listen and understand system user problems and needs.

Level I

• Graduation from an accredited college or university with an Associate's degree in computer science or other closely related field and two (2) years paid employment in the field of computer support supporting PCs (using Windows OS). Education and experience may be substituted on a year-for-year basis.
• Possession of one (or more) of the following certifications may also be required (depending on position requirements): current Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Office Specialist Master, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Professional (MCP), HP Printer Support, HP Hardware Support, Cisco Certified Entry Networking Technician (CCENT), CompTIA A+, CompTIA Network+, CompTIA Security+.
• Working knowledge of Microsoft operating systems, topologies and protocols.
• Must be able to demonstrate considerable and highly technical knowledge of personal computer hardware, peripherals, operating systems, and network operating systems, including installation procedures, architecture and trouble-shooting techniques.
• Knowledge of principles of data communications and related equipment.
• Ability to communicate clearly, both verbally and in written form. Ability to listen and understand system user problems and needs.

Preferred Qualifications:

• Knowledge of current digital display systems and or public announcement systems, including the design, operation, and integration.
• Experience with digital audio transport via CobraNet or Dante formats. IED Globalcom experience is desirable.
• Video distribution, editing, and airline content data feeds with Amadeus experience is desirable.
• Strong, hands-on technical knowledge of networked systems from the head end server to the end devices.
• Working knowledge of computers, networking, software (Windows 11, Windows server, SQL), RS232, RS485 serial communication methods for computers and devices; Remote diagnostic and troubleshooting experience.
• Knowledge of PoE, HTML, and digital editing software.
• Ability to lift heavy items up to 70 pounds required.
• Experience in working on large enterprise IT systems with various end users.
• Experienced with system management and certification best practices, fiber, installation and infrastructure documentation.
• Skilled in buyoff procedures, document retention, storage, and database backups.
• Ability to work independently and as part of a team.
• Strong communication, organizational, and people skills. Ability to express technical ideas and concepts to all levels of understanding in verbal communication, presentation settings, and in written format.
• Must be able to utilize standard electronic equipment to test and calibrate equipment, transmission devices, audio feeds, and to troubleshoot to device level.
• Other duties as assigned.

Working Conditions:

• Moderate physical effort. Moderate lifting required, intermittent sitting, standing and walking. Intermittent exposure to moderate noise levels. Comfortable working conditions.
• Regular exposure to stressful situations as a result of human behavior and the demands of the position.
• Attends meetings,