Sr. Operations Support Specialist

Job Title

Duration: 06 Months Contract with Possible Extension

Job Description

Lead efforts to provide technical and leadership support to the Operation Centers requiring demonstrated interpersonal skills, problem solving, evaluation, and business case development and implementation. Assist with mentoring local leadership and working with key stakeholders to facilitate the completion of strategic operation activities (e.g., long-term sourcing, annual Work Force Transition Plan, Work Plan, Operating Budget, etc.). Work closely with key partners that support or are supported by the Operation Centers/Functions to ensure communication and implementation of safety initiatives are complete and effective.

Responsibilities

• Lead process improvement projects/teams focusing on:
  • Work Execution
  • Employee Engagement
  • Development and Performance Management
  • Continuous Improvement and Standardization
• Deliver subject matter expertise in collaboration with operations management to implement initiatives that achieve strategic objectives
• Ensure coordination of field operations compliance programs, including monitoring and evaluation for compliance with policies/procedures and federal/state regulations
• Analyze, recommend, and implement solutions to address operational problems
• Evaluate operations to ensure compliance with State/Federal regulations and company policies/procedures, including enforcement of company safety procedures
• Foster internal customer satisfaction
• Partner with leaders across the organization to help identify and assist in developing common training initiatives
• Lead, participate in, and ensure compliance in the design and rollout of new operations technologies, processes, and policies

Experience

• Experience utilizing operations support systems, including WMS and DIS (or equivalent)

4–6 years of experience in natural gas distribution field operations

• Experience in data gathering & analysis
• Experience with PC-based systems, including Word and Excel, to create memos and spreadsheets containing basic mathematical formulas
• Working knowledge of plant/service operations policies and procedures, and applicable federal, state, and local codes/regulations
• Demonstrated effective written and oral communication skills resulting in clear, concise, and positive communication
• Strong problem-solving and decision-making skills
• Demonstrated ability to independently organize, schedule, and plan work
• Demonstrated success with initiating actioned facilitation skills

Skillsets

• Experience with effective delivery of training & evaluation programs
• Supervisory experience or demonstrated leadership skills
• Experience in leading project management teams

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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