NOC Engineer / NOC Analyst

Job Title

Responsible for 24x7 monitoring, incident management, and operational support of a large-scale hybrid infrastructure including servers, virtualization platforms, storage systems, network devices, and applications. Ensure high availability, performance, and reliability across all environments (Prod, DR, Non-Prod).

Required Skills

• Windows & Linux server administration (basic troubleshooting L1 and L 1.5)
• Virtualization: VMware & Nutanix (L1 & L 1.5)
• Storage systems: SAN/NAS, Isilon, Quantum or similar PB-scale storage
• Networking fundamentals: TCP/IP, DNS, VPN, Firewalls, Load Balancers (F5) (L1 and L1.5)
• Experience with monitoring tools (New Relic, Splunk Nagios, Zabbix, Dynatrace, SCOM, etc.)
• Understanding of ITSM tools (ServiceNow preferred) for incident, change, and problem management. Rubrik backup management tool.
• Operational Skills:
• Incident management and escalation handling in 24x7 environments
• Strong troubleshooting and analytical skills
• Ability to correlate infrastructure, network, and application issues
• Strong communication and coordination skills
• Ability to work under pressure in critical outage scenarios
• Good documentation and reporting skills

Preferred Qualifications

• ITIL Foundation certification
• Experience in large-scale enterprise or MSP environments
• Exposure to cloud or hybrid environments (AWS/Azure) is a plus

Shift Requirement

• 24x7 rotational shifts (including weekends and on-call support)

Key Responsibilities

Infrastructure Monitoring & Operations:

• Monitor ~1200 + servers (Windows/Linux), virtualization platforms (VMware, Nutanix), and web servers for performance and availability.
• Oversee storage systems (PB-scale: Quantum, Isilon, NAS, SAN) ensuring uptime and capacity health
• Monitor network infrastructure (1200+ devices) includes switches, routers, firewalls, VPN tunnels, WAPs, and ISP circuits.
• Monitor and action on the incidents, requests related to the Infra and tools hosted in the environment.

Incident & Event Management:

• Perform L1/L2 triage for alerts, incidents, and outages across infrastructure and applications
• Ensure timely incident resolution, escalation, and communication as per SLAs
• Correlate alerts across tools to identify root causes and reduce noise

Application & Service Monitoring:

• Monitor 50+ applications across multiple environments (Prod, DR, UAT, Dev)
• Track service health, availability, and dependencies (web, middleware, backend systems)

Capacity & Performance Management:

• Track utilization trends across computing, storage (multi-PB), and network
• Proactively identify bottlenecks and recommend optimization

Change & Release Support:

• Support infrastructure and application deployments, patches, and maintenance activities
• Validate system health pre/post changes

Disaster Recovery & Resilience:

• Support DR readiness for large-scale storage and application environments
• Participate in DR drills and failover validation

Reporting & Documentation:

• Maintain operational dashboards, runbooks, and incident reports
• Provide daily/weekly health and SLA reports

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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