Operations And Customer Experience Manager

British Swim School of Darien-Lemont Make a Splash in Your Career

At British Swim School, every splash counts! We're on a mission to ensure the "survival of the littlest" and help people of all ages become safer, happier swimmers. This isn't just a job — it's a chance to grow, lead, and bring energy to our team and community.

We're looking for a high-energy, people-loving multitasker who thrives in an active environment. This role combines operations, customer service, and poolside team support — with the opportunity to grow into a full-time leadership position as our business expands.

Compensation & Benefits (dependent on franchise owner):

• Competitive pay based on experience + opportunities for bonuses
• Paid training (we teach you everything you need)
• Birthday off – with pay
• Possible PTO for eligible team members
• Opportunity to grow into a full-time role as the business expands

What You'll Do:

You'll be the heart of the operation — keeping things running smoothly behind the scenes while making sure our customers and staff feel welcomed, supported, and energized.

Operations & Administration:

• Assist with scheduling classes and managing instructor rosters
• Support payroll and basic bookkeeping tasks
• Manage inventory and monitor equipment
• Help coordinate pool partner logistics

Customer Experience & Deck Ambassador Duties:

• Welcome families to the pool and create a fun, friendly atmosphere
• Check water chemistry and deck safety before lessons
• Answer customer questions about accounts, class progress, and programs
• Assist instructors and managers during lessons as needed
• Capture and post photos/videos for social media to showcase our community
• Keep morale high for both staff and customers with a positive, energetic attitude
• Manage customer service phone calls and emails

What We're Looking For:

Minimum Qualifications:

• Excellent communication and organizational skills
• Friendly, enthusiastic personality with a professional demeanor
• Comfortable multitasking in a fast-paced, energetic environment
• Willingness to learn pool safety and program requirements

Preferred Qualifications:

• 3+ years of customer service experience (required for full consideration)
• Experience working with children or in a recreational/fitness environment
• CPR/First Aid/Lifeguard certification (can be obtained during training)
• Proficiency with Microsoft Office and/or scheduling software

About Us:

British Swim School is more than a swim school — we're a survival-first, confidence-building program dedicated to reducing drowning incidents and helping students of all ages thrive in the water. We invest in quality team members who bring our mission to life: "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer."

If you're ready to make a difference, keep things running smoothly, and bring energy to every shift, we'd love to have you on our team!