Service Delivery Manager

Service Delivery Manager

The Service Delivery Manager serves as a strategic leader and resource for assigned Regional Ambulatory Surgery Centers and Regional Market Leaderships; serves as the liaison between USPI Revenue Cycle Services, Regional Market Leadership and the Ambulatory Surgery Center Client; and continuously drives revenue cycle metrics to improve the Client's and Markets revenue result. The position is responsible for providing strategic leadership to the Revenue Cycle Management, Ambulatory Surgery Center Clients in all areas relating to business operations and revenue cycle management, including advising and developing Business Office leadership, defining tactical objectives and process improvement initiatives; executing training and development of Business Office staff; and providing analytical review combined with measurement tools to ensure success.

Responsibilities:

• Provide direction and development support to Client's Business Office leadership to ensure Client's strategic objectives are met along with all key Revenue Cycle performance metrics.
• Partners with Client's management team and appropriate stakeholders to perform detailed reviews of revenue cycle and operational metrics.
• Facilitates regular scheduled meetings to report performance, concerns, training, and improvement plans with key stakeholders.
• Delivers ongoing training and development support to Client's Business Office leadership and staff.
• Engages with the Client, Regional, and National USPI Leadership to meet, and preferably exceed, performance goals.
• Participates in and represents USPI's Revenue Cycle operations in market-based leadership forums, including physician and health system partner meetings.
• Challenges the best practices and seeks opportunities to drive process improvements.
• Develops and implements action plans to address and improve deficiencies in process and performance as identified.
• Collaborates with on-site resources in service delivery and problem solving maximize solution offering and client satisfaction.
• Participates with providing comprehensive, succinct updates to USPI Leadership in order to drive awareness of any Client support requirements and/or risks that could impact service delivery.
• Performs other duties as assigned by Director, Sr. Director of Business Operations and V.P. Revenue Cycle- Business Operations as required to meet the business needs of USPI and other stakeholders.

Job Behavior

Employee should demonstrate the ability to work as a team member among multiple departments. Employee must be able to communicate directly and professionally. This person is flexible, reliable, productive, and self-motivated, and maintains professional conduct and appearance. Employee will respect the confidentiality of patients, co-workers and center staff.

Required Skills:

• Leadership-Strong communication and leadership skills, while acting as a role model and coaching team members in USPI core values.
• Interpersonal Skills- The ability to establish oneself as a trusted partner for counterparts; to effectively communicate and engage with all stakeholders of the organization, including physician and health system partners.
• Business Acumen- Effective communication (listening, written and verbal), problem solving, negotiation, positively influencing others, decision making, and time management.
• Change Management-The ability to help counterparts through difficult transitions to a new process, workflow, or situation.
• Motivation/Drive- Demonstrates a desire for continuous learning. Self-starting and going beyond what is asked to take on new challenges and create innovative solutions.
• Analytical Skills- Expertise with Advance MS Excel Functions; demonstrated mathematical/analytical aptitude; ability sufficient to work in a data-heavy environment and to identify trends.
• Adaptability/Flexibility-Ability to handle multiple tasks, meet deadlines, and redirect when necessary to best serve the Client.

Requirements:

• Bachelor's Degree or equivalent demonstrated academic achievement
• Minimum of 5 Years of Revenue Cycle Management experience
• Minimum 2 years of management experience
• Strong understanding of Revenue Cycle Operations within a hospital setting and/ or demonstrated, relevant knowledge.
• Proven success in project management roles, including developing and implementing business initiatives.
• Understanding of the industry trends, market dynamics, and key performance indicators
• AdvantX experience