Patient Service Representative

Patient Service Representative

Memorial Hermann Surgery Center Pinecroft is seeking a Patient Service Representative to join our outstanding front office team.

Located in The Woodlands, TX, our center is a partnership between physicians and United Surgical Partners International, and is proudly affiliated with Memorial Hermann Health System. We specialize in providing high-quality outpatient surgical care in a comfortable, efficient setting. Our team is committed to delivering excellent patient experiences from check-in to recovery — and it all starts at the front desk.

About the Role

As a Patient Service Representative (PSR), you'll be the friendly face that welcomes patients and families to our center. This role plays a critical part in ensuring a smooth and positive experience, from registration through discharge. You'll handle patient check-ins, insurance verification, payments, and administrative support with a calm and professional approach.

Key Responsibilities

• Greet patients and visitors with a warm, professional demeanor
• Check patients in and out of appointments and procedures
• Verify insurance benefits and collect copays or balances as needed
• Accurately enter patient information into the electronic system
• Answer incoming calls and route messages appropriately
• Maintain confidentiality of all patient information
• Collaborate with clinical and business office staff to support smooth daily operations

What We Offer As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to delivering surgical services in the most efficient and clinically excellent manner.

USPI is proud of our inclusive culture. We respect differences and nurture the contributions of each individual while leveraging diversity to better serve our patients and physicians.

Required Skills:

• Excellent customer service and communication skills
• Strong attention to detail and data entry accuracy
• Ability to stay organized in a fast-paced environment
• Comfortable using computer systems and scheduling software
• Professional, empathetic, and courteous demeanor

Required Experience:

• High school diploma or equivalent required
• At least 1 year of experience in a medical office, registration, or front desk role preferred
• Knowledge of insurance verification and prior authorizations is a plus
• Familiarity with EMR systems is helpful (e.g., NextGen, Cerner, Epic, etc.)